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Support & Troubleshooting

Millennium Support

For support issues, please open a ticket at http://espresso.ums.maine.edu:8088/; once you have opened a ticket, communication via telephone or email is welcome. Please use Contact Us to notify the appropriate staff member for system emergencies.

Firewall Issues

The Millennium software used by InfoNet has some special requirements for what firewall ports must be open. Read here for a detailed explanation.

Maine School and Library Network (MSLN)

For Internet issues and other computer problems not related to the Millennium software.

Software Enhancements

The Innovative enhancement process for the Millennium software.

How To Handle System Emergencies

Steps to follow in system emergency in which Minerva becomes inoperable for circulation, cataloging and/or the public access catalog, at a particular participating library site.

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