Managing all employees' performance for efficient and effective delivery of work products is the fundamental responsibility of every leader. While planning and program knowledge are important elements in supervision, without excellent communication skill leader effectiveness suffers. In this program, you will learn and demonstrate the advanced communication techniques that produce excellent results through increased employee engagement and motivation. As a result of this training, leaders will be able to:

Identify interpersonal issues and apply effective communication skills to address and promote work effectiveness

Address conflicts utilizing a collaborative problem solving process

Problem solve work issues with employee input

Mediate issues between employees to prevent negative effects on the quality of work

Develop and maintain strong professional relationships to encourage continued excellent performance