We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don't go away-they cause people to feel resentful and to avoid each other. The effects on the organization are a loss of productivity, absenteeism and turnover.

In this 3 day Conflict Resolution Workshop, participants will: Identify types of conflicts at work

Listen to others' points of view for better understanding and improved work relations

Express needs and problems openly and honestly without blame, criticism or finger-pointing

Resolve conflicts so that needs (not competing solutions) get clearly identified and new, more creative solutions are found with group participation