Working With Clients In Difficult Circumstances

Kate Carnes & Helen Wieczorek

Intended Audience: Department of Health and Human Services employees, Foster and Adoptive Parents and the staff of social service agencies providing services to clients of the Department

Credit: .6 CEU's


People in difficult circumstances share common emotional responses, such as shock and disbelief, confusion, loss of predictability, insecurity and fear. Having difficulty coping and struggling to resolve difficult situations can result in overwhelming emotions. Individuals who serve these clients are often faced with difficult behaviors resulting from these overwhelming emotions.


This program offers techniques and skills for working through the emotions so often presenting as difficult behavior, in order to open the communication necessary to be of assistance to the individuals in the difficult situations. The techniques and skills are equally relevant in working with any individual whose emotion impedes healthy problem solving.


Topics covered will include “button pushing”, “mischief”, crisis theory, listening, summarizing, setting boundaries and ending abusive discussions.