Accountability:  Measureable Performance Expectations, Coaching for Improved Performance, Effective Discipline and the Supervisory Role in the Grievance Process

Kate Carnes & Helen Wieczorek, Steve Smith, Holly Pomelow, Lynn Hadyniak, Wendy Malinowski, Deb Webb & Darlene Breau

INTENDED AUDIENCE:  Supervisors & Managers of the Department of Health and Human Services and Social Service agencies providing services to clients of the Department


In this 7 hour workshop, supervisory personnel will write measurable performance expectations, learn and practice a coaching method for holding employees accountable to those expectations, and review the state’s discipline process for use in those instances when coaching does not correct conduct or performance issues.

Holding employees accountable for performance is a critical function of supervisors and managers.  Coaching for improved performance for overall good employees who simply have areas where they might improve and certainly for those not meeting performance expectations is vital to employee success. Too often supervisors move from informal communication to counseling and discipline and miss opportunities to build relationships and develop employees. This module provides a practical method for describing performance problems, a coaching model that relies on such concepts as good business reasons for expectations and consequences for failure to meet expectations, and skill development in holding employees accountable for improving their own performance.

Since effectively coaching an employee requires that measurable performance expectations already be in place, the program begins with practice in developing clear, measurable expectations.  Participants are asked to bring examples of performance expectations they have in place for at least one employee so they can work on “real” expectations they can then implement back at the job.

In some cases coaching does not result in improvements, leaving the supervisor no choice but to utilize the formal discipline process. This challenge can create genuine discomfort, sometimes resulting in supervisors not utilizing the options available. The following topics will be covered in this module:

  • Recognize the importance of using the contracts as references in managing staff
  • Understand that the contracts are not the only reference sources in managing staff
  • Identify contractual rights of management
  • Recognize links between supervisor/contract
  • Understand differences between performance deficiencies and misconduct
  • Utilize appropriate levels of discipline
  • Understand steps of the grievance process and gain confidence in going through the process
  • Realize importance of checking with Human Resources
  • Look at Contract Administration and Progressive Discipline as technical processes and as human processes
  • A discussion of the grievance process, and the roles of supervisors and Human Resources in this process.