Grievance Process Guide for Recipients of Mental Health Services

What is a Grievance?

If you believe that someone has violated your rights while you are seeking or receiving mental health services, you can file a grievance.

A grievance is a formal written complaint about a possible rights violation. Filing a grievance is a way to make sure that you are heard when you believe that one of your rights has been violated. For example:

  • Your community support worker might give information about you to someone without your written permission. You believe that this is a violation of your right to confidentiality. You can file a grievance.
  • Your community support worker has promised to help you fill out forms to get housing but keeps rescheduling the appointments. You have spoken with his or her supervisor but nothing happened. You can file a grievance.
  • You want to work but need support. You have asked your treatment team to make supported employment part of your plan. Your team tells you that you aren't able to work and refuses to help you get supported employment. You can file a grievance.

These are just a few examples of why someone might file a grievance. Your reason might be different from these examples, but the Grievance Process is the same no matter what your grievance is about.