Grievance Process Guide for Recipients of Mental Health Services

What is the Grievance Process?

The Grievance Process is a system of rules written to make sure that your grievance is heard and responded to. The person who files a grievance – you – is called the Grievant. The agency, hospital or person against whom the grievance is filed is called the Respondent. Both the Grievant and the Respondent have the right to be treated fairly in the Grievance Process.