Grievance Process Guide for Recipients of Mental Health Services

Burden of Proof

The agency or inpatient facility against which a grievance is filed has the burden of proof. That means that the agency or inpatient facility has to prove that you are wrong. You don’t have to prove that you are right. When you are preparing or appealing a grievance, you have the right to copies of any information and documentation the agency or inpatient facility used to respond to your grievance. Review this information carefully to see whether it supports the response you received.