Riverview Psychiatric Center
Quality Champions
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Dot
Hostetter, CCM -
Dot has worked tremendously hard in the face of much change. Dot understands recovery and is willing to advocate on the clients behalf in challenging situations. She is another true asset and is very committed to the work and the mission of the hospital.
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Angie
Newhouse -
Angie worked at AMHI as a MHW for 14 years promoting from a MHWI to a MHWIII. Angie left State service to pursue her education and to gain experience in the community. She received her Bachelors Degree in 2004 in Mental Health & Human Services from the University of Maine in Augusta. Angie had the opportunity to return to State service in January 2005 as Region I's Training Coordinator. In August 2005, she came to Riverview to work in the Staff Development Office. Her energy, enthusiasm and willingness to assist anyone is so very much admired.
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Diane
Pearson -
Diane is a wonderful nurse and works tirelessly to promote harmony and build morale. Diane often initiates unit meals and celebrations for staff and clients. She expresses her love of working with clients and providing special care for our elderly and medically compromised clients. She is a great Riverview asset.
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Bethany
Drolet -
Beth is one of those people whose job is to support the staff who support clients. To improve care requires identifying how you are doing today. Beth is constantly looking for better ways to provide caregivers with the information and tools they need to make informed decisions. When she sees an opportunity to improve, she’ll point it out and recommend a solution at the same time. You’ll never hear her say “It’s not my job.
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Hilary
Burris, Recreation Therapist -
Hilary’s everyday interactions with the clients on her unit embrace and operationalize an optimism of recovery. She continuously educates and challenges staff to look at how we implement the recovery model and the mission, vision and values of RPC. She is certainly making a difference with the clients that we serve on Upper Kennebec.
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Leslie
Caswell -
Since Leslie has been here, she has been assigned to 2 units in the hospital. During her time on those units, she has advocated for many changes to improve client care and has been able to do it in a way that staff have been receptive to. She is gifted in her ability to develop relationships with clients as well as be a tireless advocate for treating clients with dignity and respect.
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Diane
Degen -
Diane Degen is a quality champion working for many years on the night shift. She leads the night shift with her style and quality. She supports the units and staff with her positive attitude and her calm style. She is always proactive in developing programs and doing educational events for the night shift and for the clients. She quickly responds to requests and always follows through quickly and efficiently. Thanks Diane for all you do.
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Shirley
Stephens -
Shirley is a highly respected employee who is a strong advocate for her clients. She identifies problems with potential solutions both for clients and unit issues. Shirley readily shares her skills and knowledge with others. She is an excellent role model with a natural teaching ability. Shirley has a great sense of humor you can recognize her laugh anywhere. She has a lot of energy and handles difficult situations in a respectful and caring manner. Shirley is a strong team player always doing what needs to be done and keeping others informed. We are very fortunate to have Shirley on Upper Kennebec.
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Mac
Williams -
Mac is the "go to" guy on the Mall. If he doesn't have it, he will know where to find it or know what alternative he can substitute. Mac takes pride in doing his job and he does it well. He handles day-to-day challenges with great enthusiasm and willingness. He is respected by the clients, group leaders and those who are fortunate to work with him.
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Denise
Garrand -
Denise is a Housekeepers on Upper Kennebec and does a wonderful job! The unit is always impeccably clean and tidy. As you know cleaning in a psychiatric facility can be very difficult and thankless. Denise is always determined to get that last stain out of the carpet or marks on the wall before she leaves at the end of the day. When there is a maintenance issue on the unit she reports it immediately. Denise is deeply dedicated to give our clients the best environment conducive for their recovery. Denise interacts with clients respectfully and teach them how to be responsible for their area as well. Denise is a great role model for everyone.
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Beth
Lunt -
Beth is a Housekeepers on Upper Kennebec and does a wonderful job! The unit is always impeccably clean and tidy. As you know cleaning in a psychiatric facility can be very difficult and thankless. Beth is always determined to get that last stain out of the carpet or marks on the wall before she leaves at the end of the day. When there is a maintenance issue on the unit she reports it immediately. Beth is deeply dedicated to give our clients the best environment conducive for their recovery. Beth interacst with clients respectfully and teach them how to be responsible for their area as well. Beth is a great role model for everyone.
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Norm
Perkins MHW -
Norman Perkins MHW IV. Norm is one of just a handful of MHW who have reached the rank of MHW IV. Norman works on the night shift and serves as a resource hospital wide. He is a great problem solver and highlights safety as a priority. Norman has a wonderful approachable style. He shares his wealth of wisdom with his coworkers and has given RPC many years of dedicated service.
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Judy
Lumbert -
Judy has been employed at the hospital for 32 years , and although she remains in a MHW line, has done many jobs. Over the years she has worked as a Med Tech, Medical records tech, MIS tech, and Assistant to the Admissions Coordinator often times filling in when Terry is absent. Judy has good skills when working in technical situations with MIS and most recently the New Meditech system. Judy also fills in weekly as a MHW on Upper Saco. She is a great asset to RPC and is respected for her knowledge and long term commitment.
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John
Walker -
John Walker, HVAC Technician Specialist, is a Quality Champion. John primarily takes care of the climate control system for the hospital. His customer service is second to none! Since we have moved to the new hospital, John has made tremendous strides in learning different computer programs and is willing to share his knowledge with his co-workers. His drive in solving problems and pride in his work make him a valuable asset to the hospital. He shares his pride and joyous nature easily and is always willing to do what it takes to get a job done.
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Corey
Smith -
Corey Smith MHW II. Corey is a mental health worker on Upper Saco
He is often seen scooting off to respond to a Stat call somewhere in the hospital. Corey is one of the first faces you will see when a crisis is arising.
His calm and reassuring presence helps relieve the tension for both patient and staff.
Corey will often times be instrumental in defusing a situation by simple asking the patient what do you need?...how can I help....?
Corey has a wonderful working knowledge of NAPPI skills and serves a role model for other staff members. Corey is a leader and one of RPC's finest.
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Mark
Diskin, Electrician Supervisor -
Mark is a dedicated employee, keeping us “powered up” throughout the facility. He has learned the “ins and outs” of the complex security systems and fire alarm systems in a short period of time. He also gets us out of a bind when it comes to snow removal, plumbing calls, and drywall repair. More often than not he takes emergency calls on weekends and holidays. He is yet another great asset for Riverview.
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