Client Interests - Visitors Guidelines

Visiting hours
4:00pm – 8:00pm Monday through Friday
12:00noon – 8:00pm Week-ends and Holidays

Please follow the Visitors' Guidelines to protect the safety, rights and privacy of visitors and clients alike.  Because this is a hospital, appropriate behavior is expected.  Please be aware that if staff feels these expectations are not being met, you will be asked to leave.

Please note that we are a tobacco-free and fragrance- free campus.  Thank you for not smoking or wearing heavily scented products.

Visitors are asked to adhere to the following rules:

  1. Upon arrival to Riverview Psychiatric Center (RPC), all visitors must sign-in at the reception area (located at main entrance) and indicate whom they intend to visit on the unit.  Positive identification shall be required of all visitors upon each visit at the discretion of the receptionist or security officer.  Any visitor who attempts to gain access to a unit without proper identification shall be directed to the lobby/reception area to follow established check-in procedures including:
    1. Visitors will be given a visitor's pass which should be displayed on their person while at the hospital and must be turned in upon leaving.
    2. All visitors to client areas will be required to check their bag(s) at the  reception area and will be allowed to only bring items into the hospital that are relevant to their visit.  For safety and security reasons, bags will be searched at the discretion of hospital and/or security staff.  Locker space will be available to visitors to store items not entering the hospital.
    3. Families may only bring in food items on designated holidays, to include Christmas, Thanksgiving, Easter, and the cleint's birthday (exceptions may be made by the treatment team for other holidays/religious observances).  All items brought  into the hospital must be factory sealed for safety purposes.
    4. The receptionist or security officer shall contact the unit to inform staff that a visitor is present so that unit staff can discuss the visit with the client.  Should a client be unable or unwilling to see a visitor, a member of the treatment team shall inform the visitor of the refusal and answer questions as appropriate.
    5. The receptionist or security officer shall document all visits in the visitors' log.
    6. Visits are typically restricted to one hour per visit, but may be extended    with consideration of space and unit staff discretion.

Hospital Security:  In order to assure the well-being of the clients, restrictions may be implemented by treatment teams and/or charge nurses.

  1. Visitors will be escorted to the visitors room by security.  Nursing staff  will provide the visitors with pertinent information regarding unit rules.
  2. All items brought in by visitors for clients will be screened by security for contraband and approved by the unit staff before being given to clients.
  3. Should any of the items be identified as contraband (i.e. dangerous to clients or reduce client safety within the unit environment) the security staff or unit charge nurse shall assure disposition of the item.
  4. Items that appear to be alcoholic beverages or illegal substances,  will be removed by Security. 

Conduct:  Security shall be notified immediately of any conduct problems associated with the behavior of any visitor and if necessary, shall escort the visitor off hospital premises.

Access to client living areas and to clients by media and hospitial visitors

  1. A person requesting access to a client living area for the purposes other than visiting a client must have permission from  Riverview's  Superintendent Office.  The justification for this process is client confidentiality.
  2.  Clients are informed in advance that a hospital visitor and/or member of the media will be visiting within the clients' unit/living area to allow clients enough time to go to the privacy of their individual rooms. 
  3. No photographs or names of clients may be used without written permission from the client.  If the client is not capable of making this decision, it must be made by a legal representative. 

Prohibited items but not limited to include: Cigarettes and smoking materials, matches and lighters, canned soda, items containing caffeine, alcohol, illicit drugs, glass of any kind, knives and other objects with sharp edges, other weapons and dangerous materials including flammable liquids, cleaning agents, and explosives.  Do not give clients any over the counter drugs such as Tylenol or Aspirin as they can interfere with prescription meds.