Client Grievance Process -
a process for capturing and utilizing client feedback and concerns
to enhance the provision of services at Riverview Psychiatric Center
Client Handbook - highlight
the various aspects of a clients stay at the Riverview Psychiatric
Center and let them know what treatment and other services
are available to them, and how they can expect to be treated
Rights
of Recipients -
provide a process whereby the Division of Mental Health, as the lead
administrative agency for institutional and community mental health
services, would develop comprehensive rules in this complex area, taking
into account clinical, social and administrative factors while promoting
and safeguarding the rights of people receiving mental health services.
Visitors guidelines - guidelines
for visitors that are intended to protect clients' privacy
rights and safeguard the physical and emotional well-being
of all clients, hospital staff and visitors.
