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Portal Tools

Portal Tools File Type Word File Type PDF
Claims Status (Temporary)
  Instruction Manual (.doc) (.pdf)
  Frequently Asked Questions (.doc) (.pdf)
Denied/Duplicate Claim Line Lookup (MECMS)
Financial Portal (Payments, etc.)

MaineCare Excluded Providers/Entities

FAQs and Background information about Excluded Providers - Word PDF

Prior Authorization (PA) Portal
Procedure Code Lookup
  • The look up includes procedure codes for physicians, physician assistants, nurse practitioners, and other practitioners under Section 90 Physician Services and durable medical equipment and supply providers.
    • The look up does not include procedure codes for all provider types.
  • It shows MaineCare rates.
    • Caution: Always check that the code is MaineCare covered, even if a MaineCare rate is listed
  • It shows whether a Prior Authorization is required. (No indicator in the PA column means that PA is not required.)
    • For DME dealers, policy requires PA if the service costs more than a specified dollar amount.
    • For Out-of-State providers, all non-emergency care requires Prior Authorization. See MaineCare’s Prior Authorization page for more details.
  • It does not include G codes.
  • It highlights special requirements, such as sterilization consent forms, or anesthesia units.

Questions? Comments?

For questions about claim payments, denials and covered services, please contact MaineCare Customer Service at 1-800-321-5557.

To request code corrections or changes, you can send an e-mail to bms.referencefile@maine.gov. This e-mail box is only for requesting changes or corrections to:

  • procedure codes,
  • revenue codes,
  • ICD9 surgical codes,
  • ICD9 diagnosis codes,
  • place of service, or
  • rates
    • If the service has published rates in policy, then staff cannot make changes. If you are being paid the incorrect rate, please contact Customer Service at 1-800-321-5557.
    • Rate questions will be forwarded to rate setting staff.

Please include the following information in your e-mail:

  • Provider name and Provider ID#
  • Contact name and telephone number
  • Detailed information about your request, including codes, and why the change is needed.
  • Dates of service (if appropriate)
    • Note: Specific member information is not needed.