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Home > Provider > Billing Instructions > Electronic Media Claims > Electronic Media Claims - Frequently Asked Questions

Electronic Media Claims - Frequently Asked Questions

Frequently Asked Questions

  1. I received an ACCEPTANCE report, but have not received any money or a remittance.
  2. I have received and ACCEPTANCE report and an EXCEPTION report for the same transmission.
  3. What is a read card?
  4. How do I set up my database to transmit electronically?
  5. Can I get an electronic remittance online?

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  6. Money not sent to my EFT account.
  7. I have received a remittance, and only some of my claims were paid
  8. Provider sends file that appears to go through 100%, but they do not receive a confirmation report.
  9. Provider sends transmission and receives a blank confirmation report.

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EMC Message FAQ's

  1. BADFILE MESSAGE
  2. REPLACE MESSAGE
  3. File Already Exists
  4. Accept.Listing
  5. Except.Listing
  6. Remote error sending file/ error free file cannot be found or accessed
  7. Restore parameters, delete or end, Type R to replace.
  8. Bad Record Type
  9. Communication Error: Your file cannot be uploaded due to communication error:
  10. ??? Accept.listing

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  11. Input or output file bad FTP is not allocated. Cannot be opened for I/O. EXE CIO error while trying to get or put a record:
  12. Cannot connect to the remote system
  13. Error "Invalid Record Type" encountered
  14. Z record encountered, header record did not follow"
  15. Z record encountered, header record did not follow"
  16. Getting message "No dial tone was found, process halted"

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