MIHMS Health PAS Online Portal Scheduled Downtime

September 17, 2012

MaineCare will perform a scheduled Disaster Recovery Test on MIHMS from 8:00 PM on Friday, October 12 through 3:00 AM on Monday, October 15. The MIHMS Health PAS Online Portal will be unavailable during this time.

This will not impact the regular weekly schedule for provider payments, however, payments for the week ending October 19 will include six days of claims rather than a full week. Claims must be submitted by noon time Thursday, October 11, to be included in that week’s processing cycle. Electronic Fund Transfer (EFT), PDF Remittance Advices (RAs) and 835s will be unaffected, and paper Remittance Advices (RAs) and checks will be on schedule.

During the test period, while the Health PAS Online Portal is unavailable, providers and billing agents can:

  • Check MaineCare eligibility through the Interactive Voice Response (IVR) by calling 1-866-690-5585. Eligibility verification data will be current as of Friday, October 12.

  • Submit an “Urgent” Prior Authorization (PA) * request by taking the following action: Call Provider Services at 1-866-690-5585 and say you need to submit an “Urgent” PA request. Indicate the service type, i.e., out-of-state medical service, out-of-state transportation, etc. Your call will be transferred to the appropriate PA unit and you will be given specific instructions. Do not submit your “Urgent” request to the MIHMS PA fax number.

  • Expect additional list serve messages or RSS Feeds on the status.

  • Call the EDI Helpdesk at 1-866-690-5585, option 3.

While the Health PAS Online Portal is unavailable, providers and billing agents cannot:

  • Get to the portal home page
  • Log in to the portal (Trading Partner log in)
  • Submit DDE or electronic claims
  • View any portal documents
  • Retrieve a PDF Remittance Advice or 835
  • Perform provider enrollment or maintenance activity
  • Use any portal functionality