Primary Care Case Management (PCCM) Member Letters

June 13, 2012

We are aware of an issue with some Primary Care Provider (PCP) names/phone numbers on the PCCM member letters. Members have been receiving some PCCM-related letters that have the “Pay To” name and phone numbers listed as the PCP office. We are aware of this issue and are currently working to correct it. We will notify you once this issue is corrected. In the meantime, members should contact Member Services at 1-800-977-6740 if they have questions regarding the letter they have received. Back to top