Delay in Pharmacy Claims Payment

February 2, 2012

After the recent upgrade to the MaineCare Pharmacy Point-of-Sale system, there was a delay in processing pharmacy claims adjudicated between 1/18/12 and 1/26/12. The issues causing the delay have been addressed, and pharmacy claims will be processed over the weekend.
Providers can expect a one week delay in receiving payment on any pharmacy claims that were submitted during this timeframe. We anticipate that we will pay two weeks in one cycle. If you have any questions or concerns regarding this matter, please contact the Pharmacy Provider Services help desk at 1-888-420-9711.