Remittance Advice Update

August 23, 2011

This is a follow-up to the listserv message posted on August 8th related to an issue identified the week of 6/25/2011 that is causing receivables to post on the RAs without the associated negative (reversal/adjustment) claims detail.

Most RAs have been re-posted to the portal, with the exception of those RAs that were affected in July and August. The RAs from July and August will be reposted to the portal as soon as possible. If your RA was affected in June and it has not yet been posted to the My Health PAS Portal, please contact Provider Services at 1-866-690-5585.

The 835s associated with these RAs also needed to be corrected. The 835s have been regenerated and have been posted and can be downloaded from the portal. The incorrect 835 will be removed from the portal.