Reminder: Sending MaineCare e-mail or voicemail

June 14, 2011

MaineCare providers can submit claims questions by sending an e-mail to ( ) or by leaving a voicemail at 1-866-690-5585.

To get a quick and efficient reply, please make sure your message includes:

• Your NPI • Your telephone number, name, and email address • A detailed description of your question/issue We would prefer that Protected Health Information (PHI) not be e-mailed. If you must e-mail PHI, please put it in a password-protected file or otherwise encrypted. Please send the password in a separate e-mail. If you do not see a prompt reply to your e-mail, check your spam or junk mail filter.

More than 2,000 e-mails and voicemails come to MaineCare each month. We appreciate your help in making this as efficient as possible.