Contact Us

Office of MaineCare Services
11 State House Station,
Augusta, Maine 04333-0011

Member Services: (800)977-6740, TTY 711 Email:
Pharmacy Help Desk: (207)624-6902 or (866)796-2463, TTY 711
Provider Services: (866)690-5585, TTY 711

Provider Relations: Heidi Goodale is the Supervisor of the Provider Relations Unit. (207)624-6926.

Provider Relations Staff Assignments by Policy (.pdf)

Third Party Liability: (866)796-2463, TTY 711
Private Health Insurance Premium (PHIP): (800)977-6740, TTY 711
Main Number: (207)287-2674, TTY 711
Director's Office (207) 287-2674, TTY 711
Stephanie Nadeau

Stefanie Nadeau is the Director of MaineCare Services. Stefanie oversees all MaineCare initiatives and employees.


Jim LeonardJames Leonard is the Deputy Director of MaineCare and the Director of Health Information Technology (HIT). Jim oversees the MaineCare HIT Incentive Program and the statewide Health Information Exchange infrastructure and other initiatives.


Sarah Cairns

Sarah Grant is the Director of Program Management / Director of Communications. Sarah oversees all of Program Management and Communications projects and employees.


Division of Health Care Management (207)287-1091, TTY 711
Michelle Probert

Kevin Flanigan, MD MBA is the Medical Director for MaineCare and oversees all clinical decisions and aids in strategic program planning.


Division of Operations (207) 287-2705, TTY 711
Roger Bondeson

Roger Bondeson is the Director of Operations. Roger oversees Pharmacy, Change Management, Quality Assurance, Third Party Liability, and Private Health Insurance Premium (PHIP).


Beth Ketch

Beth Ketch is the Director of Customer Service and the Director of Health Care Management. Beth's primary role is to oversee all customer service issues for providers and members.


Kristen Cowing oversees reporting and data management.


Division of Policy (207) 624-6930, TTY 711
Stephanie Nadeau

Amy Dix is the Director of the Policy Division and the Children and Waiver Services Program Manager.


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