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Multicultural Resources - Health Services

American Cancer Society
Contact: 1-800-464-3102, press 1 for cancer information in any language,
or press 3 for a local staff person

1 Bowdoin Mill Island
Suite 300
Topsham, ME 04086
(207) 373-3900

National Cancer Information Center: 1-800-ACS-2345
(LanguageLine interpreters for all languages)
Fax: (207) 725-6680
E-mail: megan.hannan@cancer.org
Website: www.cancer.org - The website is in both English and Spanish

Cancer information is provided, from prevention to details of diagnosis. Volunteers will provide free rides to receive cancer treatment, and free lodging near cancer treatment centers is available throughout New England. Women diagnosed with breast cancer, and men diagnosed with prostate cancer, may receive a "peer visit" through our patient support programs. Current programs also include breast cancer mini-grants in the Lewiston area for work with Somali and Spanish-speaking women. There are also several informational brochures available in multiple languages; call 1-800-ACS-2345 for details.

Center for Transcultural Health
University of New England
Carl M. Toney, P.A., Assistant Professor & Project Director
315 Proctor Hall/WCC
716 Stevens Avenue
Portland, ME 04103-2670
Phone: (207) 797-7261; Ext. 4266 (Office)
Fax: (207) 797-7225
Email: ctoney@une.edu

In order to help improve the overall health status of an expanding culturally and ethnically diverse population throughout Maine and Northern New England, the University of New England has launched The Center for Transcultural Health.

In response to the changing face of Maine the UNE Center for Transcultural Health has been developed to contribute towards the improvement of the health care status of targeted populations and communities by:
1) Providing technical assistance (TA) to local/state/federal policy-makers in developing and implementing health and/or social policies consistent with the (state and national) goals of the Eliminating Health Disparities by 2010 Initiative.
2) Facilitating in the development and/or presentation of educational curricula designed to prepare health & social Service professionals provide culturally appropriate services. And;
3) Collaborating with local/state health systems in the delivery of culturally oriented primary, preventive and public health care services.

City of Portland Minority Health Program
Portland Public Health Division, Health & Human Services Department
Contact: Kolawole Bankole, M.D, M.S, Minority Health Program Coordinator
389 Congress Street
Portland, Maine 04101
Phone: (207) 874-8773
Fax: (207) 874-8913
Email: bak@portlandmaine.gov
Website: www.portlandmaine.gov

Ultimate goal: To decrease the health care disparities in the minority communities in Portland, Maine.

The Minority Health Program (MHP) of the Public Health Division, Health and Human Services Department, City of Portland, was established to help address the health related issues and desires of all minority communities (New Mainer minority, sexual minority, social minority, low-income earners, and the mentally challenged, e.t.c.) in the Greater Portland area of Maine.

The MHP currently focuses on the largest eleven New Mainers ethnic/language groups: Khmer, Arabic, Spanish, Acholi, Somali, Serbian/Croatian, Vietnamese, Nuer, French, Chinese, and, Russian.

Objectives:
1. Improve New Mainers community health indicators (access to health care, physical activities, tobacco use and nutrition, asthma health, mental health, drug and substance abuse, e.t.c.) at the community, family and individual levels.
2a. Increase capacity of community groups to establish health and well being priorities and to implement a locally defined community health agenda.
2b. Strengthen informal and formal social networks and sense of community focusing on the strengths and assets of the Portland’s largest eleven ethnic/language groups.
3. Ensure that institutions, including the Public Health Division, are more accessible and responsive to the community interests by building an integrated channel of information through the establishment of a network of community health outreach workers.
Some of its related programs/projects:

  • Network of eleven community health outreach workers working with the communities (two are FTEs for Latino and Somali communities).
  • Health Policy Interventions: “Monthly Blood Pressure and Wellness Clinic” for the Russian community; “Women Health Education Clinic” for the Sudanese; Youth tobacco use prevention video documentary for three communities; and, cancer risk prevention and awareness campaign among six ethnic communities using health risk appraisal tools.
  • Disease-specific Health Promotions: Partner with MaineHealth Asthma program to establish Asthma Helplines for Somali and Latino communities. Somali asthma helpline is 756-8177, while Latino Helpline is 756-8188. Asthma, Diabetes/nutrition, Hypertension and mental health community health educations, etc.
  • Coordinates a community-clinical partnership with five major health care institutions to improve health care access to the ethnic minority communities through implementation of CDCynergy social marketing communication strategies, and Comprehensive Care model.
  • Health Care Collaborative: A bimonthly forum for all healthcare service providers to meet for discussions and training with purpose of educating members on ongoing needs and issues in the minority communities, to improve communication and referral coordination among providers.
  • National, regional and local partnerships: Maine partner for Office of Minority Health Closing the Health Gap with activities for “Take A Loved One to the Doctor Day” (3nd year); Partnering and collaborating with institutions on different projects (advocacy groups, multicultural groups, hospitals/healthcare professionals, non-profit, and, governmental organizations).
  • Coordinates community meetings, major outreach events and special educational trainings for the minority groups.
  • Ethnographic data collection on minority communities for healthcare planning and policy implementation.
  • Community-Based Organizations (CBOs)/Self-Helps asset building with technical and financial supports.
  • Legislative/Policy making involvement with active participations in legislative task forces and testimonial supports for plans and bills that improve the health status for the minority communities.
  • Media outreach project: Publicity/creation of awareness on the healthcare services available for the communities through the Spanish and Somali TV programs on Channel 2 & 4.
  • Diversity training: Provides training to service providers on culturally appropriate approaches to providing services through presentations and dialogues at different forums.

Community Health Outreach Workers (CHOWs)
Contacts: Nélida Berke (Latino Community)
Phone: (207) 756-8452
E-mail: nrb@portlandmaine.gov
Deqa Dhalac (Somali/ Sudanese Community)
Phone: (207) 874-8943
E-mail: ddhalac@portlandmaine.gov
Roles and responsibilities of the CHOWs:

  • Provide health education, information, & current resource materials.
  • Assists individual/families in obtaining appropriate resources.
  • Serves as a link between individuals and health & social services.
  • Promote community participation in health promotion & disease prevention activities.
  • Conduct surveys, collect community and health related data.
  • Contribute information on community needs and needed resources.
  • Cultural broker and Mediator between community members and services providers.
  • Promote health outreach events

HIV/STD Program
India Street Public Health Center
Portland Public Health updated 3/23/06
Contact: Elna Osso
103 India Street
Portland, Maine 04101
Phone: (207) 756-8091
Fax: (207) 756-8087

Portland Public Health offers the following services through their India Street Public Health Center:

  • HIV Testing, Counseling and Referrals (Anonymous and/or confidential) by appointment only Monday through Friday: 8:00 a.m. to 4:30 p.m.;
  • Sexually Transmitted Disease Clinic (confidential and comprehensive STD screening and treatment) on a walk-in basis on Tuesday and Thursday: 3:00 p.m. to 6:00 p.m.;
  • Needle Exchange (comprehensive anonymous on-site and off-site syringe exchange, harm reduction education and case management services)—for more information call 653-1653;
  • Adult Immunization: Free Hepatitis A and B vaccinations offered on a walk-in basis as a part of STD screening during the STD Clinic for all who qualify Tuesday and Thursday: 3:00 p.m. to 6:00 p.m.;
  • Confidential and free Hepatitis C testing and referral services for all who qualify, by appointment only, Monday through Friday: 8:00 a.m. to 4:30 p.m.;
  • Health Services and HIV/STD Awareness for the International Communities of Portland.

Khmer Health Advocates
29 Shadow Lane
West Hartford, CT. 06110
Phone: (860) 561-3345
Fax: (860) 561-3538
E-mail: MFS47@aol.com
Website: http://www.khmerhealthadvocates.org/

Committed to the health of the Cambodian Family: an excellent resource for health consultations, bilingual videos, targeted training programs for health professionals and for volunteers who work with Cambodians, Khmer-English medical interpreters, Khmer language health assessment forms, and treatment programs for victims of torture.

Maine Medical Center
International Clinic
Dr. Nathaniel James, Director
22 Bramhall Street
Portland, ME 04101
Phone: (207) 662-2911
Fax: (207) 662-6308

MMC's International Clinic is the central site for health care services for newly arriving refugees. Their experience in working with multi-ethnic and multilingual populations is a valuable resource in meeting health care needs. Clinic staffs are also available for consultation and education.

Maine Medical Center
Interpreter & Cross-Cultural Services
Contact: Mara Gruppi-Araujo, Coordinator
Room 2371, Maine General Building
22 Bramhall Street
Portland, Me 04102-3175
Phone: (207) 662-4983
Fax: (207) 662-2969
E-mail: interpreterservices@mmc.org

Maine Medical Center (MMC) focuses on coordination of medical interpreter services with civil rights compliance activities, promulgating national standards for cultural and linguistic competence through staff education and professional development, and furthering health care access to multilingual and multicultural consumers of hospital services. The Department of Interpreter and Cross Cultural Services is able to provide interpreters in over 32 languages to all of MMC’s sites in Portland, South Portland, and Scarborough. If you need an interpreter for an appointment, please call (207) 662-4983 or e-mail interpreterservices@mmc.org.

Maine Migrant Health Program
P.O. Box 405
Augusta, ME 04332-0405
Phone: (207) 622-9252
Fax: (207) 626-7612
E-mail: bginley@mainemigrant.org
Website: www.mainemigrant.org

The Maine Migrant Health Program's (MMHP) mission is to improve the health status of migrant and seasonal farmworkers (MSFWs) and their families by providing culturally appropriate care and services. The MMHP serves MSFWs across the state, including those working in broccoli, blueberries, eggs, apples, forestry, and wreath making. Our organization provides mobile medical, voucher and nursing care, outreach services, case management, health education, transportation and operates a farmworker resource center (Rakers’ Center). Primary care is provided directly by MMHP in worker camps, worksites and community sites. Our voucher system allows MSFWs to access care in their local communities which is then paid for by MMHP. Care accessed through the voucher system includes dental care, prescriptions, primary, specialty and emergency medical care.

In 2005, the MMHP provided medical care for over 1,000 people, of whom 60% were limited English proficient. All direct services are provided in outreach settings (i.e. camps and other community sites), where bilingual providers and/or outreach staff ensure that language is not a barrier to care.

Medicare Part D: Bilingual Hotline
National Alliance for Hispanic Health
Phone: 1-866-783-2645

The National Alliance for Hispanic Health has created a bilingual hotline to assist individuals with the Medicare Part D enrollment process. Individuals can receive 1 on 1 counseling, assistance applying for low income subsidies as well as finding a plan to meet their individual needs. Hotline is available Monday - Friday from 8:00 - 6:00 p.m. EST.

Office of Minority Health, State of Maine
Lisa Sockabasin, Director

Key Plaza, 8th floor
11 State House Station
Augusta, ME 04333-0011
PH: (207) 287-4844
TTY: 1-800-606-0215
Fax: (207) 287-9058
Email: Lisa.Sockabasin@maine.gov
Web page: http://www.maine.gov/dhhs/boh/minority_health/

The Office of Minority Health promotes health and wellness in Maine's racial and ethnic minority communities.

..Priority Areas

  • Data Collection: Enhance data systems and improve the collection of racial and ethnic data in order to better understand and identify existing health disparities.
  • Cultural and Linguistic Competence: Address cultural and linguistic barriers to accessing all health services resulting in improved systems that are both culturally and linguistically competent.
  • Partnerships and Collaboration: Service to inform, advise, and assist in prioritizing actions to efficiently and effectively address racial and ethnic health disparities.

Public Health Nursing- Central Office
Department of Health & Human Services
Contact: Luanne Crinion, PHN Supervisor, Phone: (207) 795-4450
286 Water Street
11 State House Station
Augusta, ME 04333-0011
Phone: (207) 287-3259
TTY: (207) 287-8015

Public Health Nurses are professional registered nurses providing individual and population based services to Maine residents. Services include: health assessments, health education and counseling, assistance locating health care providers and social service supports, and support to families in stress. PHN services are provided in client homes, schools, and specialty clinics. Services are provided to refugees, immigrants, and migrant workers in a culturally appropriate manner utilizing interpreter services as necessary.

Sisters of Charity Health System
Michael Grimmer, Interpreter Services
St. Mary's Regional Medical Center
PO Box 291
Lewiston,ME 04243-0291
207-777-8341

Cultural Services Department
Contact: Dale Morrell, Program Coordinator
Campus Avenue
P.O. Box 7291
Lewiston, Maine 04243-7291
Phone: (207) 777-8760
Fax: (207) 777-8757
E-mail: dmorrell@sochs.com
Website: www.stmarysmaine.com

The Cultural Services Department of the Sisters of Charity Health System offers Somali cultural brokers in many of its health care sites, including the Women’s Health Pavilion, the Family Practice, B Street Family Practice, and the Food Pantry.

A Note on the Importance of Bilingual Mental Health Professionals
"You can't treat a mental problem if you don't know the person's home language.
It would be like trying to remove my appendix without touching me." - David Plourde

And while providing an interpreter in a mental health interview is a legal obligation, it is far from the idea mental health treatment setting.

Key to mental health treatment is an understanding of the individual’s worldview. A world-view includes an individual's philosophy of life, belief systems, and ways of interacting with the world. All cultures have their own diagnoses, explanations, and treatments for emotional suffering, many of which have no direct translation into English. Bilingual (and preferably bicultural) mental health workers are better positioned to assess and treat mental illness among immigrant and refugee populations.

Given that many immigrants’ and refugees’ mental health problems are exacerbated by socioeconomic stressors, racism, and political oppression, effective mental health treatment for this segment of the population must encompass case advocacy, community outreach, and the mediating of complex social systems. Mental health clinicians who treat poor and/or undocumented immigrants should be skilled in the implementation of multiple interventive roles such as that of advocate, mediator, broker, and teacher.

Below is a list of bilingual and/or bicultural mental health professionals as well as agencies with a particular sensitivity to multicultural mental health issues.

Drawn from: The Harvard Program on Refugee Trauma (www.hprt-cambridge.org)
and National Association of Social Workers – New York City Chapter “Provision of Mental Health Services to Hispanic Clients” by Dr. Manny J. Gonzalez, Assistant Professor/Research faculty Associate, Fordham University Graduate School of Social Service/Center for Hispanic Mental Health Research, Member of Committee on Inquiry (October 2000)

Mental Health Services

Martha Barry, PhD.
Middle Street, Portland
P.O. Box 10593
Portland, Maine 04104
Phone: (207) 774-6560
Fax: (207) 772-2670

Licensed bilingual psychologist of Mexican heritage and experience in many Latino cultures. Independent individual private practice. Sees individuals, groups, and new parents. Specializes in anxiety, depression, women’s issues, prenatal and postpartum support, preventive health and wellness, coping with chronic illnesses, and health psychology. Accepts Medicare, MaineCare, and Anthem BlueCross BlueShield.

Gladys Garcia
13 Carroll Street
Portland, Maine 04102
Phone: (207) 761-7975

Offering individual, group, and family therapy in either English or Spanish. Does not take Mainecare, but possible reduced fees are available. Please call to schedule an appointment.

Center For Grieving Children
Anne Lynch, Executive Director
Contact Person: Jodie Lane, E-mail: Jodie@cgcmaine.org
Box 1438,
Portland, ME 04104
Phone: (207) 775-5216,
Fax: (207) 773-7417
E-mail: cgc@cgcmaine.org
Website: www.cgcmaine.org

A collaborative with the following Portland Public Schools: Riverton Elementary School K-5 and Lincoln Middle School: A 20-week peer support program for students began in 2000 facilitated by our Center volunteers a consultant Therapist and a Social Worker, accompanying the students. These students originate from e.g. Cambodia, Vietnam and China, Ethiopia, Sudan, Iran, Azerbaijan.

The mission of the program is to help refugee and immigrant children process their grief tied to traumatic and/or multiple losses they have experienced and to foster their natural resilience. Believing in the power of partnership, we link ourselves with a vital and trusting presence in their lives, the school, and provide services that are tailored to their cultural and logistical needs.

The program seeks to provide a safe environment for the expression of feelings relative to the losses, trauma, and grieving refugee and immigrant children experience; to foster their resilience and provide an outlet for the process of grieving; to improve their ability to concentrate, adjust and achieve in the school setting; and to expand our cultural knowledge and integrate that knowledge into the student program, creating an inclusive, community-based service.

Center for Multicultural Services
Northern Virginia Family Services
701 West Broad Street, Suite 305
Falls Church, VA 22046
Phone: (703) 533-3302
Fax: (703) 237-2083
E-mail: CMHS200@aol.com
Website: http://www.cmhsweb.org/

The Center for Multicultural Human Services is a non-profit organization staffed by multi-ethnic, multilingual social workers, psychologists, psychiatrists, counselors, education specialists, art therapists and graduate interns from local universities. CMHS offers a broad range of mental health, social, educational, health and language services geared to the unique values and characteristics of individuals and families from diverse cultures. Their vision is to become the pre-eminent provider of mental health and
related services to ethnically diverse populations across the Washington D.C. area, with a cutting edge service model, a nationally and internationally recognized training program, and an emerging role in cross-cultural research.

Community Counseling Center
Contact: Intake Worker (Edie Perkins)
343 Forest Ave.
Portland, ME 04101
Phone: (207) 874-1030
TTY: (207) 874-1043
Fax: (207) 874-1044
E-mail: info@commcc.org
Website: www.commcc.org

Community Counseling Center (CCC) is a non-profit agency providing a variety of mental health and family services including counseling and case management to persons living or working in Cumberland County. Fees are charged in relation to family size and income; however, no one is denied service because of an inability to pay. Services are provided to refugees, immigrants, and their families in all agency programs. In addition to programs already offered to Hispanic communities, CCC has hired case managers fluent in eight languages spoken in our African community, including Swahili, Acholi, and Sudanese Arabic.

CCC also provides outpatient mental health and case management services to families and individuals who are deaf, hard of hearing, deaf-blind, and late deafened throughout the state. CCC also offers individual, couples, and group counseling for the families of gay, lesbian, bisexual and transgendered individuals. Maine Speakout Project joined CCC as a program in 2004. Speakout offers a variety of programming that includes Speakouts, Everyone Counts in the Workplace, the Charlie Howard Memorial Library, and Walk with the Ones You Love.

New England Family Institute
Contact: J.E. Boone, MA, MFT, LADC, Multi-Cultural Diversity Consultant, 871-1000 x134
95 Exchange Street, Suite 100
Portland, ME 04101
Phone: (207) 871-1000
Fax: (207)
E-mail:
Website: http://nefi.org

New England Family Institute is a non-profit organization doing substance abuse and multicultural counseling with families and organizations, e.g. workplaces and youth groups, religious organizations, clinic and hospital settings. These services are provided regardless to a person’s ability to pay. All are welcome to move to the next place in their life’s journey.

Spring Harbor Hospital
Contact Person: Jennifer Hunt-MacLearn, LCSW, Director of Staff Development and Infection Control & Coordinator of Interpreter Services
Phone: (207) 761-2247, E-mail: huntmaclearnj@springharbor.org
123 Andover Road
Westbrook, ME 04092
Fax: (207) 761-2392
Website: www.springharbor.org

Spring Harbor Hospital recognizes the special needs and concerns of individuals who are members of linguistic and cultural minority groups and are Limited English Proficient (LEP). It is the hospital’s policy to provide interpreter services free of charge during all hours of operation. Once a need is identified, hospital staff are trained to obtain the services of an interpreter through the RISinterpret of Catholic Charities or, if none are available, through O.P.I (via telephone). All direct service staff are provided with annual diversity training as well as training in the use of interpreters and are given updated education and information as it becomes available. Culturegrams, a printed resource guide, is available to all staff who require further information on the values, customs and cultural assumptions of the people they are serving.