Maine Child Support: Division of Support Enforcement & Recovery (DSER)

HOW TO USE THE VOICE RESPONSE SYSTEM

HOW DO I…

  1. Contact DSER by Voice Response
  2. Access the Main Menu
  3. Access the Case Information Menu
  4. Access the Financial Information Menu
  5. Access the Non-Financial Case Information Menu
  6. Request child support services, if I am not already a customer?
  7. Change my PIN or get my PIN reissued if I forget it?
  8. Change my mailing address?
  9. Get my child support direct deposited into my bank account?
  10. Find out the status of my request for direct deposit services?
  11. Access general information about the child support program?
  12. Find out about collections and disbursements on my child support case?
  13. Notify DSER that payments have not been received for a couple/few weeks- in cases where collections were coming in on a regular basis?
  14. Inform DSER that I disagree with their disbursement of child support collections on my case?
  15. Notify DSER that a disbursement issued to me (as reported by the voice response system) is missing, lost, stolen or destroyed?
  16. Provide address, employment, asset and other information that I have about the person responsible for paying support for my children?
  17. Request a review of my present child support order?
  18. Request financial records for my case?
  19. Access another child support case?

 

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Contact DSER by Voice Response

  • DIAL VOICE RESPONSE AT 1-800-371-7179 (in Maine) or 1-207-624-7830 (outside Maine)

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Access the Main Menu

  • Enter your social security number
  • Enter your personal identification number (PIN)

Main Menu

  • For case specific information, including collections and disbursements, select option 1.
  • To change your mailing address, select option 2.
  • For direct deposit services, select option 3.
  • To hear general information about the child support program, select option 4.

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Access the Case Information Menu

  • Select option1, "For case specific information, including collections and disbursements", from the Main Menu.

Case Information Menu

  • For collection and disbursement information, select option 1.
  • For all other case related options, select option 2.

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Access the Financial Information Menu

  • Select option1, "For collection and disbursement information", from the Case Information Menu.

Financial Information Menu

  • To hear individual financial transactions, select option 1.
  • For a summary of financial transactions, select option 2.
  • To report a missing or lost disbursement, select option 3.
  • To access another child support case, select option 4.

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Access the Non-Financial Case Information Menu

  • Select option2, "For all other case related options, from the Case Information Menu."

Non-Financial Case Information Menu

  • To provide information about the parent responsible for paying support, select option 1.
  • To request a review of the present child support order, select option 2.
  • To request financial records, select option 3.
  • If calling for a case status, select option 4.
  • To access another child support case, select option 5.

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Request child support services, if I am not already a customer?

  • When asked if you are presently a customer of the Division of Support Enforcement and Recovery (DSER), select option 2.
  • At the DSER SERVICES MENU, select option 2.

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Change my PIN or get my PIN reissued if I forget it?

  • After entering your social security number, when you are asked if you know your PIN, select option 2.
  • At the PIN MANAGEMENT MENU, choose from the following choices:
    • To obtain a new PIN (if you have never had one issued), select option 1.
    • To have your existing PIN re-issued to you, select option 2.
    • To change your PIN, select option 3.

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Change my mailing address?

  • At the MAIN MENU, select option 2.

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Get my child support direct deposited into my bank account?

  • At the MAIN MENU, select option 3.
  • At the DIRECT DEPOSIT MENU, select option 1.

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Find out the status of my request for direct deposit services?

  • At the MAIN MENU, select option 3.
  • At the DIRECT DEPOSIT MENU, select option 2.

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Access general information about the child support program?

  • At the MAIN MENU, select option 4.
  • At the GENERAL PROGRAM INFORMATION MENU, choose from the following options:
    • For an explanation of how child support collections are distributed, select option 1.
    • For an explanation of TANF and TANF supplement payments, select option 2.
    • For medical expense reimbursement, special collections, and other general information, select option 3.

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Find out about collections and disbursements on my child support case?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 1.
  • At the FINANCIAL INFORMATION MENU, select from the following options:
    • To hear individual financial transactions, select option 1.
    • For a summary of financial transactions, select option 2.

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Notify DSER that payments have not been received for a couple/few weeks- in cases where collections were coming in on a regular basis?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 1.
  • At the FINANCIAL INFORMATION MENU, select option 1.
  • When you are finished listening to financial transactions, and after hearing the general financial statement, select option 1, instead of choosing the option to return to the MAIN MENU.

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Inform DSER that I disagree with their disbursement of child support collections on my case?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 1.
  • At the FINANCIAL INFORMATION MENU, select option 1.
  • When you are finished listening to financial transactions, and after hearing the general financial statement, select option 2, instead of choosing the option to return to the MAIN MENU.

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Notify DSER that a disbursement issued to me (as reported by the voice response system) is missing, lost, stolen or destroyed?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 1.
  • At the FINANCIAL INFORMATION MENU, select option 3.

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Provide address, employment, asset and other information that I have about the person responsible for paying support for my children?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 2.
  • At the NON-FINANCIAL CASE INFORMATION MENU, select option 1.

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Request a review of my present child support order?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 2.
  • At the NON-FINANCIAL CASE INFORMATION MENU, select option 2.

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Request financial records for my case?

  • At the MAIN MENU, select option 1.
  • At the CASE INFORMATION MENU, select option 2.
  • At the NON-FINANCIAL CASE INFORMATION MENU, select option 3.

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Access another child support case?

  • At the FINANCIAL INFORMATION MENU, select option 4. Or,
  • At the NON-FINANCIAL CASE INFORMATION MENU, select option 5.