Adult Protective Services - Training Materials for Financial Institutions

The Maine Reporting Project for Financial Institutions is a collaborative partnership with the Maine Association of Community Banks, the Maine Bankers Association and the Maine Credit Union League. It is also supported by the Maine Bureau of Financial Institutions and the Office of Attorney General.

The goals of the Project are to prevent financial exploitation through educating employees and customers of financial institutions, and to increase the voluntary cooperation between the financial community and Adult Protective Services Program. Financial institutions are in a unique position to have early, and often the only, knowledge of financial exploitation. These training materials provide guidance for the early identification of financial exploitation cases as well as a protocol for simple and effective reporting to Adult Protective Services.

Document Microsoft Word* Adobe PDF*
Trainer Manual
A "Train the Trainer" manual for financial institutions on how to prevent, detect and report financial exploitation. 		Microsoft Word Adobe PDF
Employee Manual
A training manual for use by employees of financial institutions.		 Microsoft Word Adobe PDF
Summary Charts
A quick reference guide on financial exploitation.		 Microsoft Word Adobe PDF
Customer Care and Alzheimer's Disease
Training developed by the Maine Alzheimer's Association for financial professionals regarding customer care for individuals with Alzheimer's Disease or related dementia.		 PowerPoint Presentation

If you need a paper copy of this material, send a request to ann.morin@maine.gov

*For a free viewer or to request a hard copy