Case Management Standards

Optional Services

Community Membership

Community Membership is a group of services designed to assist the participant in understanding and accessing the neighborhood and community in which one lives. In essence, the purpose of Community Membership services is to locate, and connect the participant, to sources of personal support in their community that enhance the participant’s vision for a desired life. Services may include:

  • Assist, coordinate or introduce the participant to community groups, agencies and organizations that reflect the participant’s personal interest and vision for a desired life (churches, Weight Watchers, hiking clubs as examples)
  • Assist, coordinate or arrange opportunities for the participant to volunteer in activities that reflect the participant’s personal interest
  • Assist, coordinate or provide information and training on local resources and how to use those resources
  • Assist, coordinate or locate support groups that may reflect the participant’s interest
  • Assist, coordinate or arrange for cooperatives or similar self-help activities

Information and Referral

Information and Referral is a group of services designed to ensure that the participant has access to information. When necessary and indicated*Services may include:

  • Obtaining information and assisting, coordinating or making referrals to federal programs such as SSI and housing programs
  • Obtaining information, and assisting the participant in obtaining benefits from the state to which they are entitled, i.e. MaineCare (formerly Medicaid), Medicare, prescription drug programs, welfare, vocational supports, educational supports as examples
  • Obtaining information, and assisting or coordinating in the making of referrals for medical and or mental health services
  • Obtaining information, and assisting or coordinating in the making of referrals for membership in local support or self-help groups
  • Obtaining information, and assisting in the participant’s ability to understand the support system including their rights, responsibilities,  grievance options and the decision-making process

Personal Support and Coordination

Personal Support and Coordination is a group of services designed to offer assistance and supports to promote the participant’s articulation of a personal vision for a desired life in the community. When necessary and indicated*, services in this category may include:

  • Assist, coordinate or facilitate the participant’s future planning process
  • Assist in coordination of opportunities for the participant to attend preferred community activities;
  • Assist in the coordination of opportunities for the participant to attend those activities with people who are friends and allies rather than agency staff;
  • Assist in the coordination of options that offer a greater variety of activities in which the participant can become engaged;
  • Assist in the coordination of opportunities for the participant to engage in more activities with friends and allies and without paid staff
  • Assist in the coordination of the expanding the network of the participant’s social relations to include more individuals who are not agency staff.

Personal and Social Relationships

Personal and Social Relations is a group of services designed to connect the participant to sources of personal support in the community. When necessary and indicated*Services and supports may include:

  • Assist in, coordinate or arrange the provision of instruction, guidance, modeling and mentoring
  • Assist in the coordination, or facilitate referrals for adult education, memberships in community groups, agencies or organizations and or volunteering with community projects
  • Assist in the coordination or provision of physical and or other support that may be necessary to participant in community events
  • Assist in the coordination and arranging of one to one relationship building, with a decided preference for natural supports from family, friends, neighbors and allies,
  • Assist in the coordination and arranging of modeling, mentoring and support from people associated with other generic community and civic organizations
  • Assist, coordinate, facilitate, desired outcomes such as connections to sources of support through families, friends, allies or people associated with community or civic organization