Developmental Services - Case Management - Certified Provider

Community Case Management Provider Information - Community Living Association


Agency Name:
Community Living Association

45 School St., Houlton, ME 04730

Contact Person:
Angela Faulkner, Case Management Supervisor

Telephone #:
(207) 532-1245 x 5

E-Mail Address:

Web Site Address:

Description of Services:
   CLA was founded by parents of people with mental retardation in1967 and has grown since then to be the second largest employer in Houlton. Our purpose has not changed over the years. Here is our mission statement:

   The purpose of Community Living Association is to involve community and family in promoting the highest quality of life for people with developmental disabilities by assisting them to be independent, self-confident, and valued members of the community.

   CLA is a private, not-for-profit organization governed by a Board of Directors who represent the community. We are prepared to provide any funded service needed by a person, parent, or guardian. The services we presently provide might be categorized as follows:

   Residential: ICF/MR homes at both group and nursing level; assisted living homes, supported living in home or apartment.

   Day Services: an array of employment services including job development, job placement, job assessment, job coaching, work skills training and volunteer site coaching; in home or home-based service; and community-based or center-based service (or a combination of the two).

   Specific Support or Therapy Services: CLA has contracts with all of the commonly used therapies, as well as not so obvious therapies and services. In general if someone needs a service we do not provide ourselves, we will find a provider and connect the two.  CLA has been certified by the State for case management services. CLA has an excellent Staff Training Department which trains not only internal staff but, also teaches staff of similar organizations and the public.

    Homes which require licensing are currently licensed and have been continuously licensed since they opened. Annual Consumer Satisfaction Surveys consistently indicate a high level of satisfaction among people who use the services. Survey reports are available to interested persons. For the last five years the organization's objectives have focused on internal quality and we are eager to share the results. CLA has achieved an excellent reputation among State workers, people served, and the local community.

   The CLA website has more information at We can provide by request written material such as brochures, annual reports, policies, and vision and values statements and so on.