Developmental Services - Case Management Manual

Services from the Attorney General's Office

The Attorney General's office assigns Attorneys to the DHHS. The Attorney General's office provides legal services on issues affecting both staff and eligible persons. Caseworkers who have a need for immediate legal advice are encouraged to consult with their supervisor. The supervisor may feel free to contact the AG's Office directly; however, because issues requiring AG involvement generally have broad implications for DHHS operations, the supervisor should inform the Program Administrator or Program Manager who will keep the Commissioner's office and others informed as appropriate. This assures that legal advice can be integrated into the Department's policies and practices.

It is not unusual for the CMs to encounter situations where legal requirements need some interpretation. In order to funnel the flow of requests for legal services, and in an effort to expedite the answers to questions, here is some guidance:

For individual situation with guardianship or adult protective considerations where there appear to be legal issues:

  1. Consult your supervisor,
  2. If you and your supervisor are unable to resolve the problem, consult the Guardianship Program Manager or Adult Protective Services Manager who will refer the situation to the AG's office, ongoing communication regarding that case would be between the case manager or supervisor and the Assistant AG.
  3. Once an individual situation has been funneled to the AG's office, ongoing communication regarding that case would be between the case manager or supervisor and the Assistant AG.

For individual situations that do not involve guardianship or adult protective considerations, where there may be legal issues:

  1. Consult your supervisor,
  2. If you and your supervisor are unable to resolve the situation, or when you are simply uncertain about an answer, the case manager should feel absolutely free to call an AAG to discuss the question.
  3. Once an individual situation has been referred to the AG's office, ongoing communication regarding that case should be maintained by the case manager.

In emergency situations, where local supervision or appropriate central office staffs are unavailable, contact should be made directly with the AG's office.