Developmental Services - Case Management Manual

Information and Referral

Information and Referral is a group of services designed to ensure that the participant has access to information.  When necessary and indicated* Services may include:

  • Obtaining information and assisting, coordinating or making referrals to federal programs such as SSI and housing programs
  • Obtaining information, and assisting the participant in obtaining benefits from the state to which they are entitled, i.e. MaineCare (formerly Medicaid), Medicare, prescription drug programs, welfare, vocational supports, educational supports as examples
  • Obtaining information, and assisting or coordinating in the making of referrals for medical and or mental health services
  • Obtaining information, and assisting or coordinating in the making of referrals for membership in local support or self-help groups
  • Obtaining information, and assisting in the participant's ability to understand the support system including their rights, responsibilities, grievance options and the decision-making process