Developmental Services - Case Management Manual

Case Management: Defining the Service

Using a person-centered planning process, the case manager will work with the participant, and others identified by the participant, in the development of an individualized support plan which will reflect the participant's personal vision for a desired life. The case manager will assist the participant, and others, in identifying support strategies that can be implemented to guide the participant to reach (attain) self-identified goals and wishes. Support strategies must incorporate the principles of empowerment, community inclusion, health and safety assurances, and the use of natural supports. The case manager will work closely with the participant to assure his/her ongoing satisfaction with the process by making sure that the activities selected always reflect the supports and services desired, and needed, by the participant. In addition, the case manager will analyze the outcomes of the supports and services implemented, and will monitor available resources to support the participant's plan. Strategies and implementation plans must be comprehensive and address the following: health and safety of the participant; housing and employment; social networking; scheduling and documentation of appointments and meetings, including on-going person-centered planning; utilization of natural and community supports; and the quality of the various supports and services utilized by the participant.

Case Management Service Delivery Model. 

This model identifies various components associated with support coordination.  It identifies services as Essential and Optional.  This model allows persons who are eligible for services to fashion support coordination in a manner that maximizes the participant's control by creating a flexible service menu therefore fashioning support coordination in a manner that focuses effort towards the individual's personal vision for his/her life.

Essential services are not intended to be intrusive.  Rather the services are tailored to focus on the health and wellness of all participants and to offer assistance, guidance and support around skill development designed to help keep the participants safe from harm and exploitation.

Optional services are designed to promote the participant's priorities and thus be a reflection of the participant's future planning process.