Developmental Services - Case Management Manual

Death of a Person Receiving Developmental Services

A notification procedure upon the death of a consumer is important to assure quick and effective notification to family members, guardians and other significant persons in the consumer's life.

Notification Protocol

Responsibility of the provider.
1.  Each provider of services that receives funding from the DHHS shall establish a notification procedure to be utilized in the event of the death of a person receiving services. 

This procedure must include: 

  1. That the CM, Case management Supervisor, Developmental Services or Program Administrator be notified immediately after the death of a consumer. After hours, the crisis prevention and intervention worker must be notified immediately. This is done through the reportable events process
  2. After a death the provider should notify, ASAP, the next of kin, guardian, correspondent and any significant persons in the consumers life.
  3. Determine who should make funeral arrangements and proceed accordingly.

The responsibility of the CM upon the notification of the death of a consumer should include the following procedure: 

  1. If the individual was not under guardianship and not receiving services from service provider receiving funding from the DHHS then the CM should: 
    1. Assure that any known next of kin, correspondent or any other significant person in the person’s life are notified as soon as is practical. 
    2. Determine whether a mortuary trust exists and if so notify the appropriate funeral home. 
    3.  If no mortuary trust exists then contact an appropriate Funeral Home and make arrangements making sure that the funeral home is aware that the individual is an indigent person if they do not have sufficient funds to cover the costs of funeral services and burial. These costs should be covered by the town of residence of the consumer through the Maine Municipal Association.
  2. If the Department is guardian then the CM should: 
    1. Follow the procedures as outlined in the Guardianship Procedure Manual under Death and Burial Expenses
    2. Assure that any known next of kin, correspondent or any other significant person in the person’s life are notified as soon as is practical. 
    3. Notify the Guardianship Office (287-6595) within the next working day of the death.