Developmental Services - Case Management Manual
Services provided by the department will be designed and implemented to meet the needs of individuals who are deaf, hard of hearing, or hearing/non-verbal signing. This will include the following services or activities:
- Appropriate assessments to determine an individual's hearing level and preferred mode of communication will be held. Individuals who are deaf, hard of hearing or who have neurological or physical damage precluding the acquisition of speech shall be taught sign language or an alternative communication system.
- At appropriate intervals individuals will be reassessed to determine changes in hearing level or need for alternative forms of communication.
- Individuals whose preferred form of communication is American Sign Language or other signing/visual gestural system will have a qualified interpreter available for any meeting involving the individual and staff of the department.
- Each District Office and major sub-office shall retain the services of at least one case manager who is fluent in American Sign Language and other manual communication modes and knowledgeable about deaf culture and who will be responsible for coordinating services to individuals who are deaf or hard of hearing in that region.
- Appropriate environmental modifications including intensive sign language training to staff and person peers will be made in all residential facilities and day programs where individuals are deaf or hard of hearing.
- Families, house mates, and neighbors of individuals who are deaf or hard of hearing will be offered training in the alternative communication form used by their family member who is served by this department.
- At each person centered planning meeting involving an individual who is deaf or hard of hearing appropriate plans will be made to work on the communication needs of that individual and his/her supports. Case Managers must ensure that plans developed are monitored regularly to ensure appropriate follow through.
- The department will work with providers in order to ensure that staff who work with individuals who are deaf or hard of hearing have qualified staff to work with them, including appropriate qualifications or training in the form of communication used by the individual.