Developmental Services - Case Management Manual

Critical Information Emergency Response Rating

Below is a level response system that we will develop within EIS for an emergency preparedness. This information would be used by our crisis and case management teams to triage who would be contacted first or whom we would prioritize with authorities in an emergency evacuation. It would be our intent to eventually contact all levels, however we would work with consumers, families, and providers to be clear regarding who was responsible for immediate support if needed.

This rating will occur through  our case managers and be reviewed on a regular basis. It is important for this to be a good working tool while at the same time to be as simple as possible. Keep in mind this would be a first response in an emergency situation such as a hurricane, flood, ice storm, etc.

Level 1- Immediate Contact

  • Living alone and will need assistance to evacuate by authorities
    • Alerts should be in the crises contact sheet such as:
      • Communication Disability
      • Visual Disability
      • Physical Disability
      • Mental Health Disability
      • Pets
      • Medical Equipment (i.e. oxygen)

Level 2-  Secondary Contact

  • Living alone or in a situation where the person can potentially evacuate on their own but may be vulnerable.
    • Alerts should be in the crises contact sheet such as:
      • Communication Disability
      • Visual Disability
      • Physical Disability
      • Mental Health Disability
      • Pets
      • Medical Equipment (i.e. oxygen

Level 3- Supportive Contact

  • Receives limited support (ex.- less than 20hrs/wk of personal support). Provider will make initial contact and support with follow-up contact.

Level 4- Provider Contact

  • Receives a significant or full support from a provider of service and the provider is responsible for Level 1 and Level 2 contact.

Level 5- Living with Family

  • Lives with family who is responsible for the immediate health and safety of the individual. (Note- if person or family will be vulnerable can list in Level 2)