Home care: Where to find It

Choosing a Home Care Agency

These are some questions you might want to ask when arranging for home care services:

• Is the agency registered with or licensed or certified by the State?
• Is the agency bonded or does it carry liability insurance?
• Does the agency conduct criminal background checks on employees?
• What training does the staff receive?
• Does the agency require the assigned worker to call if he/she is not coming?
• If the assigned worker cannot come, does the agency provide a substitute?
• Who do I call if there is a problem with the worker who comes into my home?
• Can I reach the agency on evenings and weekends?