Welcome to the Direct Service Worker Site

NEW Just released: Safe at Work

A free 1-hour online course for direct service workers. To register for and take this free course, simply go to mainedirectserviceworker.org and click on "Personal Safety" to get started.

What’s a Direct Service Worker?

A Direct Service Worker is a generic name for many different kind of workers who all provide a very important service to people who need help.   Sometimes a Direct Service Worker is called a Direct Support Professional, a Personal Support Specialist, a Home Health Aide or a Mental Health Rehabilitation Technician – Level 1.   A Direct Service Worker might:

A Direct Service Worker might:samplepic

  • Work with elders, people who need help with Activities of Daily Living, adults with serious and persistent mental illness or children with emotional disturbance, and people with intellectual disability or autism. 
  • Provide physical “hands-on” assistance.    
  • Work in a hospital, nursing facility, residential facility, in a client’s home, or out in the community
  • Be called a DSP, PSS, MHRT-1, BHP, CNA, HHA, CD-PA, CNA-M, or CRMA.

sampleWhile a Direct Service Worker can be many different things, all play a profound role in shaping the quality of care and the quality of life for those they serve.   Without a top quality direct care workforce, Maine will not be able to meet the needs of its elders, people with disabilities or chronic illness, or people with mental illness.  This website reflects DHHS’ commitment to support this very important workforce, which provides these critical services both though privately funded agencies and through those programs funded by DHHS. 

This website:

  • sampleHelps people who are interested in becoming a Direct Service Worker to learn about the different career options for workers
  • Helps providers who want to hire Direct Service Workers learn about the required qualifications and training for different types of Direct Service Workers
  • Helps people who need a Direct Service Worker find out more about what to look for and how to work with a Direct Service Worker
  • Provides a quick roadmap for accessing training programs for different types of workers

You can also find out about some of the work that’s being done to make it easier to build a stronger Direct Service workforce

If you need more details or have a comment please contact us at: