Community Services Programs

Mental Health Agency Licensing Standards; Agency Management -
Organizing Physical Plant Management

PHY.1
Agencies assure the personal health, safety, dignity and privacy of clients and strive for provision of services in surroundings in keeping with the needs of the client population.

PHY.1.A.
The agency complies with all Rights of Recipients regulations concerning health, safety, dignity and privacy.

PHY.1.B.
The agency will not violate health, safety, physical plant or client rights regulations.

PHY.2
All grounds, space, equipment, and physical plant shall be in good repair and provisions shall be made, either through staff or contracts, to maintain the facilities.

PHY.2.A.
The grounds, space, equipment, and physical plant are in good repair upon inspection.

PHY.2.B.
There is documented evidence, through staff job descriptions, policies and procedures, or contracts, that both routine and emergency physical plant needs are maintained.

PHY.2.C.
Maintenance and repairs are done according to federal, state, and local safety codes.

PHY.3
The agency assures that all client areas within their organization are provided with appropriate furnishings.

PHY.3.A.
Furnishings are appropriate to the ages and physical condition of the clients.

PHY.3.B.
Furnishings are structurally designed and maintained to promote a comfortable and safe environment.

PHY.3.C.
Furnishings are available and conducive to their purpose and function.

PHY.3.D.
Furnishings are clean and in good repair.

PHY.4
The agency assures that staff-client, staff-family, and client case communications are conducted in a confidential manner and environment.

PHY.4.A.
There are no substantiated cases of breaching client confidentiality.

Interpretive Guideline for PHY.4
Staff-client communications and/or client case discussions are conducted in an area that assures confidentiality (a separated space or a sound-masked area).