Community Services Programs

Mental Health Agency Licensing Standards; Agency Management - Directing Staff Development

The agency has an orientation program that is in place for all new employees that assures that each new employee receives specific information relevant to their duties and the organization.

The agency has an orientation program for new employees that minimally provides training in the following areas:

  • SD.1.A.1
    the Rights of Recipients (Adult and/or Children's current editions);
  • SD.1.A.2
    the identification, response and reporting of abuse, neglect, and exploitation;
  • SD.1.A.3
    the employee's specific job responsibilities;
  • SD.1.A.4
    the agency's mission, philosophy, clinical and other mental health services;
  • SD.1.A.5
    the agency's service and therapeutic modalities designed to facilitate health, growth, and recovery;
  • SD.1.A.6
    the client and family's right to privacy and confidentiality;
  • SD.1.A.7
    the physical intervention techniques used, if applicable;

    Interpretive Guideline for SD.1.A.7
    The determination of the need for training in physical intervention techniques shall be based upon a documented assessment of client's potential for and history of assaultiveness. Agencies that do not provide training in physical intervention techniques must be able to document compelling evidence that physical intervention training is unnecessary.
  • SD.1.A.8
    safety/emergency procedures;
  • SD.1.A.9
    infection control and prevention;
  • SD.1.A.10
    the terms of the AMHI Consent Decree, as applicable;
  • SD.1.A.11
    the perspectives and values of clients of mental health services conducted by a consumer of mental health services.

    Interpretive Guideline for SD.1.A.11
    For children service agencies, the perspectives and values of families are addressed. Children service agencies may also have a family member provide this orientation.
  • SD.1.A.12
    the individual community support planning process, if applicable;
  • SD.1.A.13
    the mental health service system;
  • SD.1.A.14
    the family support services;
  • SD.1.A.15
    the role state and private psychiatric hospitals play in relation to the agency;
  • SD.1.A.16
    adverse reactions to psychoactive medications, if applicable;
  • SD.1.A.17 child development and children's educational needs for staff who work with children and/or adolescents;
  • SD.1.A.18 for staff working with individuals over the age of 60, psychogeriatrics and communication techniques with elderly persons; and
  • SD.1.A.19 training in the inter-relationship of co-occurring conditions and referral and treatment processes for staff members who work with individuals with co-occurring conditions.

Each staff member completes orientation within 60 days of hire.

  • Interpretive Guideline for SD.1.B
    Allowances will be made for individuals receiving Mental Health Rehabilitation Technician training I through IV.

New employees shall not be assigned to duties requiring direct involvement with clients until the italicized topics above have been completed.

The agency plans for and provides ongoing training and technical assistance to improve staff performance.

There is an agency staff development plan formulated annually which highlights areas for training on issues pertinent to the service(s) offered by the agency.

There is documented evidence that ongoing training and continuing education is conducted and is based on areas assessed in HRM.9.

There is documented evidence that mental health staff employed 20 or more hours a week participate in at least 20 hours of training annually and/or maintain the number of training hours required by their licensure, whichever is greater.

There is documented evidence that mental health staff employed fewer than 20 hours per week minimally receive annual training in the following areas:

the results of the assessment required in HRM.9; and

SD.4.B. the new agency policies and practices pertinent to the individual's role.