Community Services Programs

Mental Health Agency Licensing Standards; Community Support - Human Resource Management

CS.20
There is documented evidence that community support workers are licensed or certified to deliver mental health services as approved by the Division.

CS.21
Community support workers shall have a maximum of 20 clients in their caseload.

  • CS.21.A.
    For the purposes of this standard, a client seen biweekly will be counted as one-half client, a client seen monthly will be counted as one-quarter client and a client seen quarterly will be counted as one-thirteenth client.
  • CS.21.B.
    In instances in which the agency has compelling reasons for not meeting this standard, those reasons will be documented as well as efforts being taken to achieve compliance with the standard.
  • CS.21.C.
    In no case shall the ratio of community support workers to clients exceed 1:40.