Community Services Programs

Mental Health Agency Licensing Standards; Community Support - Human Resource Management

There is documented evidence that community support workers are licensed or certified to deliver mental health services as approved by the Division.

Community support workers shall have a maximum of 20 clients in their caseload.

  • CS.21.A.
    For the purposes of this standard, a client seen biweekly will be counted as one-half client, a client seen monthly will be counted as one-quarter client and a client seen quarterly will be counted as one-thirteenth client.
  • CS.21.B.
    In instances in which the agency has compelling reasons for not meeting this standard, those reasons will be documented as well as efforts being taken to achieve compliance with the standard.
  • CS.21.C.
    In no case shall the ratio of community support workers to clients exceed 1:40.