Community Services Programs

Mental Health Agency Licensing Standards; Clinical Management -
Treatment and Care Processes Continuity Care

When an agency offers services through another provider, a documented affiliated service agreement exists.

The agency has a policy and procedure that identifies how service components of their agency and other providers work collaboratively in planning and providing services that are sensitive to client's transition needs.

  • CC.2.A.
    All substantiated complaints regarding transition from one service to another will be assessed for the seriousness of the violation and actions taken to achieve compliance.

Clients are referred to contracted service providers only after a determination of need has been documented in the client's service plan.

The agency has a policy and procedure concerning the delivery or referral to family support groups, which minimally contains how the determination for family support is made and how delivery or referral is accomplished.