Community Services Programs

Mental Health Agency Licensing Standards; Clinical Management - Access

AC.1
Each agency facility shall have in effect a transportation plan that assures accessibility to services.

  • AC.1.A.
    The agency documents and takes steps to implement a transportation plan that is directed toward assuring reasonable accessibility to all services.

AC.2
Service hours of the agency and the means for accessing services outside of normal business hours are clearly defined at each service site and in literature distributed to the public.

  • Interpretive Guideline for AC.2
    "Normal business hours" are interpreted to mean Monday through Friday for an 8 hour period some time between the hours of 8:00am and 5:00pm. Agencies that do not provide access to services outside of normal business hours must be able to produce compelling evidence as to why these service hours are not necessary or possible. Agencies that do not provide access to services outside of normal business hours must be able to produce compelling evidence as to why these service hours are not necessary or possible.
  • AC.2.A.
    All substantiated complaints regarding accessibility to services will be assessed for the seriousness of the violation and actions taken to achieve compliance.

AC.3
The agency has a mechanism for providing services in the language chosen by the applicant or client.

  • AC.3.A.
    Services will be made available to all potential clients in their language of preference. All substantiated complaints will be assessed for the seriousness of the violation and actions taken to achieve compliance.

AC.4
No individual may be denied access to services solely on the basis of having a known substance use/abuse disorder in addition to his/her mental illness.

  • AC.4.A. The agency shall develop and maintain a written protocol or policy that describes its service approach to individuals with co-occurring mental illness and substance abuse disorders.

AC.5 Agencies shall insure that clients are not denied access to services based solely upon the clients' refusal of any other service.