Community Services Programs
Grievance Process Guide for Recipients of Mental Health Services -
Important Addresses and Phone/FAX/TTY Numbers
For more general information about or assistance with the grievance process, contact:
DHHS Office of Advocacy
Chief Advocate
11 State House Station
Augusta, ME 04333
Phone: (207) 287-4228 Fax: (207) 287-7186 TTY: (207) 287-1798
OR
Disability Rights Center of Maine (formerly Maine Advocacy Services)
Disability Rights Center of Maine
24 Stone Street
P. O. Box 2007
Augusta, ME 04338-2007
Phone and TTY: (207) 626-2774 or 1-800-452-1948 Fax: (207) 621-1419
Level I grievances involving services provided
by DHHS regional office staff must be sent to the
director of the regional office in your area. The
locations of those offices and the areas they serve
are listed below:
DHHS Region I Office
(Serving Cumberland and York Counties)
Regional Director
DHHS Region I Administrative Office
169 Lancaster Street
Portland, ME 04101
Phone: (207) 822-0270 Fax: (207) 822-0295 TTY: (207) 822-0272
DHHS Region II Office
(Serving Androscoggin, Franklin, Kennebec, Knox, Lincoln, Oxford, Sagadahoc, Somerset, and Waldo Counties)
Regional Director
DHHS Region II Administrative Office
State House Station #11
Augusta, ME 04333
Phone: (207) 287-8007 Fax: (207) 287-4052 TTY: (207) 287-8126
DHHS Region III Office
(Serving Aroostook, Hancock, Penobscot, Piscataquis, and Washington Counties)
Regional Director
DHHS Region III Administrative Office
176 Hogan Road
Bangor, ME 04401
Phone: (207) 941-4360 Fax: (207) 941-4389 TTY: (207) 941-4392
Level II grievances involving services provided in the community or by BDS regional office staff must be sent to the BDS program manager. S/he can be reached as follows:
Mental Health Program Manager
State House Station#11
Augusta, ME 04333
Phone: (207) 287-4203 Fax: (207) 287-4291 TTY: (207) 287-2000
Level II grievances involving services provided by AMHI and BMHI must be sent to the Superintendent's Office of the institution in which you are receiving services. They can be reached as follows:
Augusta Mental Health Institute, Office of the Superintendent
P. O. Box 724
Augusta, ME 04330
Phone: (207) 287-7230 Fax: (207) 287-6123 TTY: (207) 287-7219
Bangor Mental Health Institute, Office of the Superintendent
P. O. Box 926
Bangor, ME 04401
Phone: (207) 941-4036 Fax: (207) 941-4062 TTY: (207) 941-4322
Level III grievances must be sent to the commissioner. The commissioner can be reached as follows:
DHHS, Office of the Commissioner
State House Station#11
Augusta, ME 04333
Phone: (207) 287-4223 Fax: (207) 287-4268 TTY: (207) 287-2000
