Bend the Curve - Continuous Improvements Practitioners
Description of CI-P Functions and Responsibilities
- provide leadership and expertise as the Department moves forward with transformational change;
- provide broad Bend the Curve (BTC)/Lean expertise and consultation;
- facilitate groups engaged in various process improvement activities;
- coach sponsors and team leaders about appropriate tool selection and implementation strategies;
- ensure appropriate documentation, measurement, and reporting of results;
- engage in continuous learning and skills development;
- model what they have learned, influencing the work culture to change through BTC processes; and
- may also be called upon to work with other agencies and departments.
What are the expectations and requirements for a CI-Practitioner?
1. Attends and successfully completes the following minimum knowledge and skills development activities:
- 5-day Introductory CI-Practitioner training program.
- 5-day enhanced CI-P training, as well as other trainings as required.
- One full day a month, minimally, for regular CI-Practitioner clinical supervision group sessions.
- Weekly BTC development and organizational meetings.
- Bend the Curve Fairs, conventions, check-ins as held.
2. Actively participates in and incorporates ongoing self-development, and shows willingness to learn, internalize, and apply new ideas and skills:
- Successfully fulfills CI-Practitioner certification requirements.
- Formal observation of two complete VSM processes, one Kaizen, and additional process improvement work of others in order to hone skills.
- Demonstrates ability and willingness to become a formal change agent.
- Actively seeks feedback and uses it in order to improve.
- Engages with peers to create a supportive and challenging learning environment.
- Actively models desired behaviors of the new culture.
3. Participates fully in BTC/Lean activities.
4.Facilitates and evaluates process improvement activities, including Value Stream Mapping (VSM) and Kaizens:
- Facilitates Sponsors and Managers to effectively charter and implement process improvement and the work of the related teams.
- Facilitates groups engaged in process improvement activities (VSM, Kaizen, Problem Solving, and others) -- facilitating at least two complete VSM processes annually (approx. 4 days for charter, VSM, Kaizen, action plan monitoring, etc.).
- Coaches and/or leads others to develop recommendations and implement plans consistent with BTC.
- Completes, monitors/tracks, and evaluates, as needed/indicated, all CI-Practitioner work related to designated process improvement activities, such as implementation and performance measures/metrics.
5. Provides comprehensive BTC/Lean expertise, consultation, and other support as requested/required, modeling the BTC/Lean philosophy and approach:
- Demonstrates knowledge of BTC principles, methods, tools, and techniques.
- Uses facts, metrics, observations, and analysis versus guesses, assumptions, or expedient inferences /conclusions for planning, proof, and evaluation.
- Provides feedback in service to continuous improvement.
- Maintains effective relationships with assigned customers.
Are there different levels or types of CI-Practitioners?
Yes, as CI-Practitioners increase and evidence their knowledge and skills.
Beginning CI-Practitioners must successfully complete certification which includes required trainings, test, observation of facilitation, and mentoring. Advancement through further levels is achieved through continuing education, practice, and self-development.