Maine Medicare Workgroup

MISSION STATEMENT

The Maine Medicare Workgroup will improve access to and delivery of services provided to people with Medicare and/or MaineCare. We will accomplish this by maintaining communication between member organizations, coordinating outreach initiatives, and working together on specific projects. The Workgroup will also address issues related to under-served populations, strive to assure quality of care and appropriateness of services, enhance education and information provided to beneficiaries, and seek to eliminate waste, fraud, and abuse. The Workgroup oversees the efforts of the Maine Medicare Education Partnership.

GOALS AND OBJECTIVES

Provide the highest quality customer service possible in the most efficient manner possible, and increase beneficiaries' satisfaction with the services they receive.
Develop and disseminate informational materials that are understandable to beneficiaries.
Help beneficiaries locate the appropriate office or person to answer questions and resolve problems.
Improve coordination of outreach efforts between member organizations for both general outreach efforts and specific initiatives (such as flu immunization or mammography) in order to maximize limited resources and eliminate duplication of effort.
Exchange information to ensure that member organizations are aware of current issues and policy changes.
Develop outreach strategies for health care issues such as managed care and long-term care.
Address and resolve issues concerning benefits, eligibility, and/or claims processing.
Increase quality of care received by Medicare and MaineCare beneficiaries; and
Encourage beneficiary feedback on the Workgroup's efforts and projects.

Related WEB Sites:

For a list of current workgroup members and organizations, contact Mary Walsh or Doreen McDaniel or call them at the Bureau of Elder and Adult Services at 1-800-262-2232.