Office of Integrated
Services - Office of Quality Improvement
The services and functions of the Office are designed to support
and enhance the quality and integrity of services provided to
DHHS customers. Quality Improvement Services emphasizes consumer
and family involvement, building strong relationships with internal
and external stakeholders, and the use of outcome measurements
to guide policy and decision-making.
Reports
Assertive
Community Treatment in Maine: Evaluating Fidelity, Service
Use and Outcomes (HTML) (Powerpoint*) (free
viewer)
Executive Summary for the Adult Consumer Survey:
This report is a review of survey results of individual experiences
with the mental health system and services, including, Individual
Perception of Care (accessibility, quality and appropriateness,
active participation in treatment decision-making, outcomes,
cultural competency and outcomes), Increased Social Supports/Community
Connectedness and Improved Level of Functioning. By continuing
to look at trends and recipient satisfaction we can better gauge
perceptions of how well services are being provided and use
this information side by side with additional measures of service
outcomes to improve and enhance the experiences of service recipients.
Microsoft Word Adobe
PDF (free
viewer)
Executive Summary for Florida Conference SKG
This Presentation on the Development of a Trauma Informed System
of Care Assessment Tool was recently shared at the Research
and Training Center for Children’s Mental Health at the
University of South Florida in the Winter of 2008.
Microsoft PowerPoint Adobe
PDF (free
viewer)
Joint Standing Committees on Appropriations and Financial
Affairs and Health and Human Services
The review covers targeted service areas including: financial
assistance programs, child and family services- child welfare
services, elder services – long-term care services, MR/DD
services, mental health services (children’s & adults),
and substance abuse services and provides a comparison of the
health profile of Maine citizens and other New England States.
Microsft Power Point (free
viewer)
Supported
Employment Services in Maine: Evaluating Fidelity, Service
use and outcome
During the Spring of 2007, Department’s Office of Quality
Improvement Services undertook a fidelity assessment of community
agencies providing supported employment services to adults with
a primary mental health diagnosis. The Substance Abuse Mental
Health Services Administration (SAMHSA) Implementation Kit along
with the Dartmouth Supported Employment Services Treatment Scale
served as a primary resource and guide to the Maine Supported
Employment Services Fidelity Evaluation.
(Microsoft
Word) (Adobe
PDF) (free
viewer)
A Report on How Well Maine’s Assertive Community Treatment
(ACT) Teams Adhere to Treatment Guidelines
In 2006 the DHHS Office of Quality Improvement and Office of
Adult Mental Health Services assessed all of the ACT Teams in
Maine to determine if they are being implemented as intended.
ACT is an intensive service provided on a 24/7 basis to individuals
with severe mental illness who experience the most difficult
symptoms and have the most serious problems living independently
in the community. Due to the nature of the symptoms these individuals
experience, they are often hospitalized, homeless, involved
in the criminal justice system, and/or using illegal substances.
. “Fidelity” to the treatment model is important
because research indicates high fidelity ACT teams are more
effective than low fidelity ACT teams in reducing the use of
psychiatric hospitalization and successfully assisting individuals
to live safely and independently in the community.
(Microsoft
Word) (Adobe
PDF) (free
viewer)
