Office of Integrated
Services - Office of Quality Improvement
The services and functions of the Office are designed to support
and enhance the quality and integrity of services provided to
DHHS customers. Quality Improvement Services emphasizes consumer
and family involvement, building strong relationships with internal
and external stakeholders, and the use of outcome measurements
to guide policy and decision-making.
QI Data Snapshot
The Office of Quality Improvement Services is pleased to announce the Data Snapshot Project.
Each Snapshot edition is intended to be brief, data-focused, and cover a broad range of health
and human service related topics. Six issues of the Data Snapshot will be produced each
year.
DHHS Adult Mental Health and Well-Being Survey
The DHHS Adult Mental Health and Well-Being Survey is a survey that is administered annually
to adults receiving publicly funded mental health services from DHHS. The survey assesses consumer
experiences and satisfaction with Maine’s mental health system. By examining trends and
consumer satisfaction, DHHS can continue to gauge the perceptions of how well services are being
provided and use this information side by side with additional measures of service outcomes to
improve and enhance the experience of service recipients.
Mental Health and Well-Being Survey in Microsoft Word*
Mental Health and Well-Being Survey in Adobe PDF*
Reports
The
Family Guardian Survey is a National Core Indicators Project (NCI) tool that is mailed each
year to private guardians adults (over 18 years old) receiving services from Developmental
Services and living outside the guardian's home. The survey has been developed to assess families'
experiences, exploring specific aspects of service system’s capabilities and effectiveness.
With a standardized questionnaire format, families may express their overall level of satisfaction
and share experiences with services and supports. Results provide an opportunity to monitor
and track changes over time, compare results statewide and nationally, and establish focus
areas for quality improvement based on input from families (Word*) or (PDF*) (*free
viewer)
The
Interdependence of Mental Health and Physical Health (Power
Point) (*free viewer) Text-only
version - The case for creating integrated systems of care.
DHHS Dashboard Performance
Indicators 2008
The “Dashboard Performance Indicators 2008”, is an at a glance booklet designed
to let the reader easily discover how Maine is doing on key health status statistics and quality
indicators. The Dashboard Performance Indicators touch upon the following areas; Public Health,
Safety, Cost, Access and Quality. The booklet has two main sections; the first half is the
DHHS Dashboard Performance Indicator Tables, which contain the Indicators, the data for each
Indicator as well as the definitions and data sources for each indicator. The second half of
the book is the DHHS Dashboard Performance Indicator Graphs, which provides graphs for all
indicators.
Adobe PDF* (*free viewer)
"Building a Community-Based
Mental Health System for Children and Adolescents in Maine: Service Use, Costs, and Policy
Directions"
Recent presentation by Dr. Jay Yoe, Director of the Office of Quality Improvement Services (OQIS)
at the SAMHSA/CMS Invitational Conference on Medicaid and Mental Health Services/Substance
Abuse Treatment on September 26th. The presentation entitled “Building a Community-Based
Mental Health System for Children and Adolescents in Maine: Service Use, Costs, and Policy
Directions” reviewed findings from a recent study conducted by OQIS on Children’s
mental health service use and costs in Maine and highlighted trends in service use and costs
and current policy initiatives.
(Powerpoint*)(*free
viewer)
Annual Class Member
Survey
The Annual Class Member Survey is sent to all AMHI class members who live in Maine.
Consumers are asked about their impressions of the quality and accessibility of their mental
health services. The survey also gathers demographic data, information about consumer satisfaction,
and questions related to consumer outcomes.
(Adobe PDF)(*free
viewer)
Assertive
Community Treatment in Maine: Evaluating Fidelity, Service
Use and Outcomes (HTML) (Powerpoint*)
(free
viewer)
Executive Summary for the Adult Consumer Survey:
This report is a review of survey results of individual experiences
with the mental health system and services, including, Individual
Perception of Care (accessibility, quality and appropriateness,
active participation in treatment decision-making, outcomes,
cultural competency and outcomes), Increased Social Supports/Community
Connectedness and Improved Level of Functioning. By continuing
to look at trends and recipient satisfaction we can better gauge
perceptions of how well services are being provided and use
this information side by side with additional measures of service
outcomes to improve and enhance the experiences of service recipients.
Microsoft Word Adobe
PDF (free
viewer)
Executive Summary for Florida Conference SKG
This Presentation on the Development of a Trauma Informed System
of Care Assessment Tool was recently shared at the Research
and Training Center for Children’s Mental Health at the
University of South Florida in the Winter of 2008.
Microsoft PowerPoint Adobe
PDF (free
viewer)
Joint Standing Committees on Appropriations and Financial
Affairs and Health and Human Services
The review covers targeted service areas including: financial
assistance programs, child and family services- child welfare
services, elder services – long-term care services, MR/DD
services, mental health services (children’s & adults),
and substance abuse services and provides a comparison of the
health profile of Maine citizens and other New England States.
Microsft Power Point (free
viewer)
Supported
Employment Services in Maine: Evaluating Fidelity, Service
use and outcome
During the Spring of 2007, Department’s Office of Quality
Improvement Services undertook a fidelity assessment of community
agencies providing supported employment services to adults with
a primary mental health diagnosis. The Substance Abuse Mental
Health Services Administration (SAMHSA) Implementation Kit along
with the Dartmouth Supported Employment Services Treatment Scale
served as a primary resource and guide to the Maine Supported
Employment Services Fidelity Evaluation.
(Microsoft
Word) (Adobe
PDF) (free
viewer)
A Report on How Well Maine’s Assertive Community Treatment
(ACT) Teams Adhere to Treatment Guidelines
In 2006 the DHHS Office of Quality Improvement and Office of
Adult Mental Health Services assessed all of the ACT Teams in
Maine to determine if they are being implemented as intended.
ACT is an intensive service provided on a 24/7 basis to individuals
with severe mental illness who experience the most difficult
symptoms and have the most serious problems living independently
in the community. Due to the nature of the symptoms these individuals
experience, they are often hospitalized, homeless, involved
in the criminal justice system, and/or using illegal substances.
. “Fidelity” to the treatment model is important
because research indicates high fidelity ACT teams are more
effective than low fidelity ACT teams in reducing the use of
psychiatric hospitalization and successfully assisting individuals
to live safely and independently in the community.
(Microsoft
Word) (Adobe
PDF) (free
viewer)
