Skip Maine state header navigation

Agencies | Online Services | Help

Skip First Level Navigation | Skip All Navigation

Office of Integrated Services
Quality Improvement

QI Home

Office of Integrated Services - Office of Quality Improvement

The services and functions of the Office are designed to support and enhance the quality and integrity of services provided to DHHS customers. Quality Improvement Services emphasizes consumer and family involvement, building strong relationships with internal and external stakeholders, and the use of outcome measurements to guide policy and decision-making.

DHHS Offices will be shut down on Monday, July 6 2009 as part of the State's cost savings measures.
For details on shutdown policy and essential services, visit our Shutdown policy page.

QI Data Snapshot

Reports

 

DHHS Dashboard Performance Indicators 2008

The “Dashboard Performance Indicators 2008”, is an at a glance booklet designed to let the reader easily discover how Maine is doing on key health status statistics and quality indicators. The Dashboard Performance Indicators touch upon the following areas; Public Health, Safety, Cost, Access and Quality. The booklet has two main sections; the first half is the DHHS Dashboard Performance Indicator Tables, which contain the Indicators, the data for each Indicator as well as the definitions and data sources for each indicator. The second half of the book is the DHHS Dashboard Performance Indicator Graphs, which provides graphs for all indicators.

Adobe PDF* (*free viewer)

 

 

"Building a Community-Based Mental Health System for Children and Adolescents in Maine: Service Use, Costs, and Policy Directions"
Recent presentation by Dr. Jay Yoe, Director of the Office of Quality Improvement Services (OQIS) at the SAMHSA/CMS Invitational Conference on Medicaid and Mental Health Services/Substance Abuse Treatment on September 26th. The presentation entitled “Building a Community-Based Mental Health System for Children and Adolescents in Maine: Service Use, Costs, and Policy Directions” reviewed findings from a recent study conducted by OQIS on Children’s mental health service use and costs in Maine and highlighted trends in service use and costs and current policy initiatives.

(Powerpoint*)(*free viewer)

 

 

Annual Class Member Survey
The Annual Class Member Survey is sent to all AMHI class members who live in Maine. Consumers are asked about their impressions of the quality and accessibility of their mental health services. The survey also gathers demographic data, information about consumer satisfaction, and questions related to consumer outcomes.
(Adobe PDF)(*free viewer)

 

Assertive Community Treatment in Maine: Evaluating Fidelity, Service Use and Outcomes (HTML) (Powerpoint*) (free viewer)


Executive Summary for the Adult Consumer Survey:

This report is a review of survey results of individual experiences with the mental health system and services, including, Individual Perception of Care (accessibility, quality and appropriateness, active participation in treatment decision-making, outcomes, cultural competency and outcomes), Increased Social Supports/Community Connectedness and Improved Level of Functioning. By continuing to look at trends and recipient satisfaction we can better gauge perceptions of how well services are being provided and use this information side by side with additional measures of service outcomes to improve and enhance the experiences of service recipients.

Microsoft Word  Adobe PDF (free viewer)

 

Executive Summary for Florida Conference SKG

This Presentation on the Development of a Trauma Informed System of Care Assessment Tool was recently shared at the Research and Training Center for Children’s Mental Health at the University of South Florida in the Winter of 2008.

Microsoft PowerPoint  Adobe PDF (free viewer)

Joint Standing Committees on Appropriations and Financial Affairs and Health and Human Services

The review covers targeted service areas including: financial assistance programs, child and family services- child welfare services, elder services – long-term care services, MR/DD services, mental health services (children’s & adults), and substance abuse services and provides a comparison of the health profile of Maine citizens and other New England States.

Microsft Power Point (free viewer)

Supported Employment Services in Maine: Evaluating Fidelity, Service use and outcome

During the Spring of 2007, Department’s Office of Quality Improvement Services undertook a fidelity assessment of community agencies providing supported employment services to adults with a primary mental health diagnosis. The Substance Abuse Mental Health Services Administration (SAMHSA) Implementation Kit along with the Dartmouth Supported Employment Services Treatment Scale served as a primary resource and guide to the Maine Supported Employment Services Fidelity Evaluation.

(Microsoft Word)  (Adobe PDF) (free viewer)

A Report on How Well Maine’s Assertive Community Treatment (ACT) Teams Adhere to Treatment Guidelines

In 2006 the DHHS Office of Quality Improvement and Office of Adult Mental Health Services assessed all of the ACT Teams in Maine to determine if they are being implemented as intended.

ACT is an intensive service provided on a 24/7 basis to individuals with severe mental illness who experience the most difficult symptoms and have the most serious problems living independently in the community. Due to the nature of the symptoms these individuals experience, they are often hospitalized, homeless, involved in the criminal justice system, and/or using illegal substances. . “Fidelity” to the treatment model is important because research indicates high fidelity ACT teams are more effective than low fidelity ACT teams in reducing the use of psychiatric hospitalization and successfully assisting individuals to live safely and independently in the community.

(Microsoft Word)  (Adobe PDF) (free viewer)