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> Frequently Asked Questions
Frequently Asked Questions
- I am having trouble with the inmate phone system. How can I
get help?
- For questions regarding billing, blocked
numbers or the setting up of prepaid accounts please call 1-800-844-6591.
This is a
toll-free number for Correctional Billing Services (CBS). (CBS
is not part of the Department of Corrections.)
If you feel that you have been overcharged on your monthly telephone
bill, you should contact the local Consumer Assistance Division (CAD)
of the Public Utilities Commission and they can assist
you in reviewing your bill. In Maine, the phone number is 1-800-452-4699.
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- What's happening with the new phone system I heard about?
- The new phone system is going to be introduced at two facilities at a time, starting with Mountain View and Long Creek Youth Development Centers. More information about the new phone system.
- Does the Maine Department of Corrections (MDOC) Web Site have
an inmate search?
- An online inmate search is currently under development.
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- How do I find information about an inmate?
- The Department of Corrections receives prisoners after they have
been tried, convicted, and sentenced to a term of more than nine
(9) months. If they are incarcerated prior to conviction, or
sentenced to fewer than nine (9) months, they would be in a county
jail. We do not have access to those records. You must contact the county jail directly.
For public information about offenders who have already been sentenced
to more than nine (9) months, you can send an email to Corrections.Webdesk@maine.gov
In
your email please provide the following information:
- Full name of inmate
- Date of birth
- DOC number (if you have it)
- Your full name
- Your address
- A brief statement explaining what information you want and
the purpose.
A surprising number of people have the same name. Please include
as much identifying information as you can.
Are you looking for genealogical information?
We can help you if:
- Your search is for criminal justice related purposes;
- Your search is recent enough that we have electronic records
for that time period.
Unfortunately, we do not have the resources to help you if your search
is for personal interest or recreational purposes.
You may find the State Library helpful. The Secretary of State's
Office also maintains archives of public records and has a website
that looks useful: http://www.maine.gov/sos/arc/index.html
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- How do I find out if someone has a criminal record?
- Criminal records are maintained by the State Bureau of Identification.
They have added an online
site which provides electronic access
to request criminal history record and juvenile crime information
maintained by the Maine State Police. This records search will
provide you with conviction and adjudication information for adult
and juvenile crimes committed within the State of Maine.
Obtain
more information and instructions
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- Does the MDOC Web Site have a Sex Offender Search?
- The Department of Public Safety has developed an online resource
for publishing Sex Offender information. The Sex
Offender Registry Search page has more information.
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- Are there job openings at the Maine Department of Corrections?
- Yes. Go to our Employment page.
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- Where are all the facilities located?
- You can find the location information of each facility by going
to the facilities page.
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- I am a family member of an inmate, how do I find out how he/she
is doing?
- The inmate controls the release of information to family/friends.
If the inmate does not inform you of how he/she is doing you
may contact the inmate's case manager by calling the facility
where he/she is located.
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- Why are inmates transferred from one facility to another?
- An inmate may be transferred if:
- the inmate has an increase or decrease in custody level
- the inmate takes part in a specific program located at another
facility
- there are other special circumstances on a case by case basis.
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- What is a custody level?
- Custody Level: The degree of supervision required for each offender.
Custody levels are Minimum, Medium, Close, and Administrative
Segregation.
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- How do I file a complaint about an MDOC staff member or facility?
- First call the facility or Community Corrections office where
the incident took place and speak with the Warden or
Regional Correctional Administrator.
- If you don't feel that your complaint has been resolved, you
can file a written complaint with the Chief Advocate.
- In your complaint please provide a detailed account of the
incident with full names of the parties involved. Be sure to
include a daytime phone number where we can reach you. If you
have an email address, please provide it as well.
- A complaint may be emailed to
Wes.Andrenyak@maine.gov
or sent
to:
Wes Andrenyak
Maine Department of Corrections
111 State House Station
Augusta ME 04333
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- How do I contact Martin Magnusson, the Commissioner?
- You can contact him by email to
marty.magnusson@maine.gov
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