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Background
Consensus-Based Stakeholder Processes
Mediation of Disputes Involving State Agencies
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Public Policy Consensus & Mediation:  State of Maine Best  Practices

Examples of How Mediation is Used in State Agencies

Department of Labor
Bureau of Worker's Compensation
Department of Behavioral and Developmental Services
Administrative Office of the Courts
Department of Environmental Protection
Department of Education

Department of Education

The Maine Department of Education’s Due Process Office in the Special Services Section provides mediation for disputes involving a student’s Individualized Education Program and/or the placement of a student in a special education program. It is designed to help parents and schools resolve disagreements about a child's special education services. Mediation may be part of a complaint investigation or hearing, or it may occur independently. The Due Process Office received 191 mediation requests in the 2001 calendar year, about a third of which were actually mediated completely. Others were declined by one of the parties, unsuccessful, withdrawn, or partially mediated.

DOE Special Services contracts with Impartial Resolutions, Inc. to carry out mediations. The mediators from IRI are compensated as part of the contract and are part of a roster of mediators who receive assignments on a rotating basis. Peer evaluations of mediators is expected to begin in the near future.

Mediation is voluntary, meaning both parties must be willing to participate before the process can go forth. In order to be referred to mediation, one of the parties (a parent or school district) must complete a dispute resolution request form and submit it to the Due Process Office in the Department of Education Special Services Team.

The Individuals with Disabilities Education Act (IDEA) provides for mediation as "an opportunity to present complaints with respect to any matter relating to the identification, evaluation, or educational placement of the child, or the provision of a free appropriate public education to such child" (20 U.S. Code 1415(b)(6).) The Maine State law counter part to this is 20-A MRSA Section 7207-C (Mediation). They are governed by 34 CFR 300.506 (federal) and Maine Special Education Regulations, Chapter 101, sections 13.4 and 13.5 (state), respectively.

Source: Pauline Lamontagne, Due Process Coordinator, Special Services Section, Maine Department of Education