Customer Service

Date	Time	Location	Cost
To be announced	9:00 AM to 4:00 PM	Nash Building	$195

A values-based approach to serving diverse populations.

Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age, or disability in to the mix and we may find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude.

This Professional Development seminar will focuses on:

                                       Ways to provide all customers with GREAT service.
                                     Why customer needs are so different and how we can meet them.
                                     The importance of Service Encounter.

"difficult Customers"?

What is satisfactions of service

Instructor: Maayan L. Lahti, MS