Cancellation Policy

Since the Office of State Training and Organizational Development is required to generate its own operating revenue, we have developed the following cancellation policy, which we believe is fair to the Office and fair to you, our customers. These schedules are based upon the estimated time needed for us to fill a canceled slot with another participant.

Accordingly, the following cancellation charges must be levied in order to maintain the operation of State Training. These charges apply regardless of whether the participant reschedules for another time.

*Number of Calendar Days between our receipt of your cancellation and the class*	*Percentage of Course Fee to be Paid*
14 calendar days or more	0% due
Within 13 to 8 calendar days	50% due
Within 7 to 0 calendar days	100% due

Replacements - Please note that if YOU find a substitute participant to fill your canceled slot, then no cancellation charge will levied; the substitute must fulfill any prerequisites for the course in question. Also, if we have a waiting list for the class with which we can fill a cancellation, then no charge will be levied to the original slot-holder.

If we cancel a scheduled course…

• for lack of adequate enrollment – we will e-mail cancellation notices of the class at least five calendar days prior to the class and post a notice on that course's page on our website. No charges, of course, will apply. Participants will be rescheduled to the next available class. If that date is not convenient for the participant, no charge will apply.

• due to instructor illness or other unforeseen events – we will e-mail cancellation notices as quickly as we learn about the unforeseen event, post a notice on the training room itself, and will post a notice on the course description on our website. Participants will be rescheduled to the next available class. If that date is not convenient for the participant, no charge will apply.

• due to closing of state offices – no charge will apply and we will be in touch with you about re-scheduling.

For more information or questions please call 624-7764.