Faculty:     Ellen D. Gottlieb

    Co-owner and Executive VP

    Human Resource Partners

 Howard M. Lehrer, LCSW

    Counseling Services of Scarborough

Description:

The rules for work are changing and the pressure is on! Being effective at work is now based on more than your specific technical skills; it’s how you handle your frustrations and critical issues, personality conflicts, communication breakdowns, and change.

Are you “hooked” by other’s anger or negative reactions? Or do your own emotions or anger get in the way of your being effective at work?

Topics:

 

• The factors that contribute to anger and other negative emotions in the workplace and guidelines for handling them;
• The signs & symptoms of anger;
• The difference between healthy anger and destructive anger;
• The common anger syndromes that affect many workplaces;
• Techniques for handling yourself when faced with an angry or emotional person.
• A six-step process to help you manage your own anger or other inappropriate emotions; and
• Specific techniques for dealing with staff, colleagues and bosses.

 

To Register:

       

• Log on to the Aspen Learning Management System (LMS) or
• Print, complete and send (mail, fax) the Enrollment Form or
• Email your course interests to Email registration (please CC your supervisor) or
• Call the main Office line 624-7764.

Comments from Participants' Evaluations

"Great information and clarity on issues."

"Developed a better understanding of how emotions worked"

"This session should be mandatory, especially for supervisors "

"It was great but not long enough!"

"Thanks for the information!"

"We learned to utilize other methods of communication  - to maintain composure during stressful situations "

"An exciting class!"

"Offer this class more often - a lot of employees will benefit from this course."

"This will help the tensions at work go away before they escalate."

"The instructors were knowledgeable and well prepared "

updated 6/1/09

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