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Definition: Understands situations or complex issues or problems by breaking
them down into smaller pieces or tracing the implications or impacts using a
step-by-step approach. Strives to understand causal relationships and to identify
appropriate approaches or solutions.
PUBLIC SERVICE COORDINATOR
- Identifies key
issues in a problem or situation, examining interpersonal, personal, political,
and situational variables.
- Targets and
actively pursues multiple sources of information to assemble the complete
data needed in a problem solving situation.
- Anticipates/thinks
through the implications of problems/opportunities.
- Works with root
causes of issues rather than surface/visible concerns.
PUBLIC SERVICE MANAGER
- Encourages discussion among team members and co-workers to encourage
a broader shared perspective.
- Asks key
questions of team members to reframe data and analysis.
- Correctly sees
commonalties in seemingly different situations based on
knowledge and experience.
- Uses a clear
and logical sequence of events to obtain a strategic result.
PUBLIC SERVICE EXECUTIVE
- Establishes
priorities for the use of problem solving resources and activities in accordance
with group or department plans and needs.
- Makes timely
judgments even in difficult, changing, sensitive, controversial, or unclear
circumstances, with consideration of appropriate contingency
plans.
- Systematically
manages ambiguity through information sharing, situational analysis, and
risk assessment techniques.
- Builds and uses
staff assignments to increase organizational problem-solving capability.
