Frequently Asked Questions

If I have appealed a decision by the Department of Health and Human Services, are there any rules that govern the Administrative Hearing process?

Yes. The Administrative Hearings Regulations are available on-line (Word).

Are there regulations for Nursing Facilities?

Yes. These regulations are known as the Regulations Governing the Licensing and Functioning of Skilled Nursing Facilities and Nursing Facilities and are enforced by the Department of Health and Human Services.

How do I obtain a list of licensed Nursing Facilities or Assisted Housing Programs (which includes an assisted living facility, residential care facility and private non-medical institution)?

View a list of Nursing Facilities in Maine..

Also see Assisted Housing/Adult Day Care (ADC) in Maine.

How do I report a complaint of abuse or neglect at a Nursing Facility or an Assisted Housing Program?

For DHHS Licensed Facilities

To report abuse, neglect or exploitation in a facility licensed by the Department of Health and Human Services, call:

  • Toll free Statewide 1-800-383-2441
  • Local/Out-of-StateTTY 207-287-9312

How do I report a complaint regarding licensing violations at a Nursing Facility or an Assisted Housing Program?

Licensing & Regulatory Services:

  • (M-F 8:00-5:00) - 1 (800) 791-4080
    • After 5:00 p.m., please leave a voice message.
  • TDD number is: 1 (800) 606-0215

Hotline Numbers:

  • Nursing Facilities and Assisted Housing Programs: (M-F 8:00-5:00) -

1 (800) 383-2441

  • After 5:00 p.m., please leave a voice message.

Emergency Number:

  • Live help 24 hours/7 days a week - 1 (800) 452-1999